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Uber ticketing

Skimpot flyer

Skimpot flyer

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16 Nov 2012
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I thought I’d try the Uber app for a ticket purchase today, for travel tomorrow, but couldn’t find any option to add a PlusBus ??
Deliberate policy, or an oversight?
 
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Edvid

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7 Feb 2008
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I'm guessing that's because Omio haven't added it to their booking engine. I've sent them a message about it.
 
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Pemberton

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12 Jan 2022
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I've been frequently purchasing Uber gift cards on sites such as Airtime Rewards or occasionally Amazon / Tesco gift cards if they have an offer. Until yesterday, I've always been able to add the 16 digit / letter code to my Uber account as a voucher code so I can use it on both train tickets and rides. Yesterday though, I got an error code when adding it with a message that I couldn't add it and instead, needed an Uber money account. So, I created one and, as has been mentioned previously, can't redeem the Uber money balance against train tickets. Any idea why the same type of code couldn't add as a voucher code and whether I might have this problem going forward as I've been forced to open an Uber money account and would like to go back to getting a code, entering it as a voucher code and being able to buy train tickets? Thanks.
 
J

James H

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25 Jun 2014
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1,107
I haven’t found a way to redeem gift vouchers in such a way they can be used for rail tickets once an Uber Money account has been created

The workaround in my family is to use my wife’s Uber account for all ticket purchases
 
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Pemberton

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Understood. I don't know why in this instance all had changed and I was basically forced to create an Uber money account to redeem the voucher. Any idea on the possibility of deleting Uber Money part of the account once the credit has been used?
 
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Mainline421

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7 May 2013
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Aberystwyth
Pemberton said:
Understood. I don't know why in this instance all had changed and I was basically forced to create an Uber money account to redeem the voucher. Any idea on the possibility of deleting Uber Money part of the account once the credit has been used?
Click to expand...
Not possible I'm afraid, although you can create a new Uber account.
 
Last edited:
E

Edvid

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Skimpot flyer said:
I thought I’d try the Uber app for a ticket purchase today, for travel tomorrow, but couldn’t find any option to add a PlusBus ??
Deliberate policy, or an oversight?
Click to expand...
Got a response from Omio and still can't say one way or the other.

Query
I regularly buy UK rail tickets through Uber, a white label client of yours (i.e. they use a rebranded form of your booking engine).

I am unable to buy PlusBus* add-on tickets from them, which I presume stems from being unable to buy them directly from you. Do you have plans to make them available for sale on your booking engine in the near future?

[ * Link - https://plusbus.info ]
Click to expand...

Response
Thank you for getting in touch with us at Omio. I hope that you're doing well.

I really appreciate the interest about your preferences regarding your travels.

At the moment, we don't have any update about having available this service with us, but we are still working on having more traveling partners to improve the service to our costumers. Hopefully in the future we will be able to provide the service that you prefer with this one.

We will take very seriously this kind of feedbacks, costumers like you are our motor.

Please feel free to contact me with any further questions.
Click to expand...
 
J

James H

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AI would probably know the difference between a costumer and customer. But yes I don’t think anyone at Omio has actively comprehended what you were asking.
 
K

kkong

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8 Sep 2008
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James H said:
AI would probably know the difference between a costumer and customer. But yes I don’t think anyone at Omio has actively comprehended what you were asking.
Click to expand...

In my former career, a surprisingly large number of people whose first language wasn't English wrote "costumer" when they meant "customer"; this always gave me a chuckle due to the image it conjured up in my mind.

It wouldn't surprise me if whoever has trained the Omio chatbot has fed it similar data that has caused the same mistake.
 
8

800Travel

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3 Nov 2023
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UK
Has anyone received the cashback for transactions in the 1st half of March please? This is still missing for me. Thank you
 
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TravellingTyke

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16 Nov 2021
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Location
Hornchurch
I am interested in whether anyone has experienced the following phenomenon.

I booked a return journey from London to Bradford using Uber ticketing, to benefit from the 10% rebate (better in my pocket than theirs, etc.) — the itinerary was outbound via LNER into Forster Square and back via GC from the Interchange. Fine.

But for both journeys I requested a backward facing table seat (my preferred position) and on both I received an airline-style seat (backwards on outbound and forwards on return).

This is of course completely unscientific and could be a coincidence, but i do normally find that my seat reservation preferences are honoured when I book via the LNER or Grand Central websites. Of course preferences are subject to availability but it seems odd they were not available on both legs of the journey.

Any idea if Uber is designed in this way (to "ignore" seat preferences) or whether it's more likely I just got unlucky and it happens these seats just weren't available? There are definitely fewer tables on board the GC service I'm currently travelling on compared to others I've used in the past.

Cheers
tt
 
A

alistairlees

Established Member
Joined
29 Dec 2016
Messages
3,746
TravellingTyke said:
I am interested in whether anyone has experienced the following phenomenon.

I booked a return journey from London to Bradford using Uber ticketing, to benefit from the 10% rebate (better in my pocket than theirs, etc.) — the itinerary was outbound via LNER into Forster Square and back via GC from the Interchange. Fine.

But for both journeys I requested a backward facing table seat (my preferred position) and on both I received an airline-style seat (backwards on outbound and forwards on return).

This is of course completely unscientific and could be a coincidence, but i do normally find that my seat reservation preferences are honoured when I book via the LNER or Grand Central websites. Of course preferences are subject to availability but it seems odd they were not available on both legs of the journey.

Any idea if Uber is designed in this way (to "ignore" seat preferences) or whether it's more likely I just got unlucky and it happens these seats just weren't available? There are definitely fewer tables on board the GC service I'm currently travelling on compared to others I've used in the past.

Cheers
tt
Click to expand...
Reservations that are provided depend on what the Rail Availability and Reservation System (RARS). All ticket retailers use this in (more or less) the same way. There is no control over what is returned - only over what request is sent. I'll check anyway.
 
M

Mainline421

Member
Joined
7 May 2013
Messages
510
Location
Aberystwyth
Be warned it seems Uber have made a major change to gift cards that could be costly
Warning.jpg
Image shows an error "You need an Uber Money account to redeem this gift card, but you are not eligible to create an Uber Money account"
 
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