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Thank you for this. I had similar problems with the website. I tried the support form but that states they will get back to you within 10 days (!!) I called this number and 10 mins later (it tool a while for the advisor to get the Techo Clubcard voucher code correct) I have a shine new plastic...

Buckshaw Parkway to Euxton Balshaw Lane is a 38 minute walk according to Google Maps, but can be done in 29 minutes by train, changing at Leyland

Picture here: https://www.sthelensstar.co.uk/news/18772116.major-disruption-st-helens-rail-services-landslip-roby/

Looks like OP's train has made it through the problem area though :-) http://www.realtimetrains.co.uk/train/P59235/2019/05/24/advanced

Local news article here states that the issue is between Preston and Euxton Balshaw lane, suggesting it's the WCML that's broken and not the branch line to Manchester

This from the Liverpool Echo website: Full article here: http://www.liverpoolecho.co.uk/news/liverpool-news/live-lime-street-latest-after-12671625

First post from me... I recently contacted Northern and got the same automated response, that "Although our target is to respond to you within 20 working days our aim will be to respond to you much sooner." They replied the next day and answered my query. I agree with others here that it...