Recent content by Alex C.

Yes - and if you have the patience and ability to pay out of your own pocket, then chase them up, then send them a letter of claim and potentially actually issue a court case against them, I have no doubt they would pay up because it's not a case of them not understanding their legal...

Have we seen examples of TOCs doing this? Given they have very limited costs they can recoup I’d be surprised if it’s common. From the passengers perspective, providing it is paid within 28 days of the judgement, it won’t be recorded publicly on credit files.

On Southern it's completely possible - I managed to do it the other day, the only difference at all is a small logo on the antimacassar and the window - other than that the seats, tables, decor is all the same and there is no physical separation from standard class. I noticed when I was getting...

Whilst I agree that the passenger should ensure they follow the instructions given, I'm struggling to think of any area of modern life now where you still need to collect tickets beforehand - airline boarding passes, national express, megabus, cinemas, theatres, festivals all take a QR code from...

One last update on this - I am genuinely surprised to see SWR reverse on this (given the hand of the DfT was clearly involved), and very quickly. Paul speculates further in the thread that SWR were surprised by the backlash, hence the climbdown. They've made some sensible alterations but...

The tickets typically weren't available to London (some may have been but that's not my experience on the Portsmouth route) - lots were available to Woking, and generally there are enough seats between e.g Portsmouth and Woking. I suspect one of the issues is Trainline now doing split save...

Following the story from Twitter on this, it looks like they've now confirmed that they've removed almost all peak advance tickets from sale Tuesday-Thursday. Financially, probably a good move to bring more revenue in to the treasury. They are justifying it on the back of demand returning to...

I'm seeing the same on the route Portsmouth -> London - usually can get them for £25 even the day before (and then a network railcard single back for another £25) but I can't see any advances (other than the very top tier which save £1) on the peak trains even a few weeks ahead.

There isn't any reason they couldn't request it from the TOC if they think it will help review the case. I accept that most footage will have been deleted by the time it gets to an appeal panel.

I'm not convinced this is a recent phenomenon - I managed a team of people who had to write final decision letters on finance complaints but it wasn't their main job (speaking on the phone was). At least 75% of people, across a wide age range (but mainly in the 40-60 range) struggled with...

I am finding that Trainline are cheaper than the forum site and just wanted to flag - I regularly travel with last minute advances from Fratton to London pre 10am. Usually Trainline will spit out a split at Woking or Haslemere - cost is £26.79 including their fee (and this is pretty typical on...

I have had this happen at the end of a day when trains were cancelled for 2hrs at connection point. Had 35% battery which was fine for the journey in question but not when you incorporated a 2hr delay at a station with no facilities where there was nothing to do other than look at your phone...

For anyone who is used to seeing these sort of cases, is this essentially a choice between paying the figure they have come up with to avoid court and conviction, or them proceeding to court for the offence which they can prove? It's not clear if they would take the 'other 15 fares' to court, or...

Recently, I was on the verge of buying a weekly season ticket when I stumbled upon the photocard requirement. I recall having one from the pre-pandemic era, but I can't remember where I put it. While Trainline does offer a photocard service, it’s not as straightforward as uploading a photo; they...

Thank you - there is a gap in service which means i'd be waiting around quite a while if I did that but thinking about it, if they just need to get through the barriers they could just buy a ticket to the nearest station. I don't think that would be against any rules, even if staff saw it as...