Recent content by mazza887

This has just happened again. I was asked if I would be returning from Manchester to Sandbach at peak or off-peak. And my complaint to Northern last time was never responded to.

Thanks for your message. It is disappointing to read the twitter people are giving advice that may not always be correct. Can you advise me as to what I should say to the ticket office person in the future should I ever need to do this again? Thanks

Dear Sir/Madam REF: (relevant no.) I would like to thank you for your letter (dated XX February 2018) and I am grateful for the opportunity to explain what happened. On the morning of XXXX 2017 I got on the XX.XX train to London Thameslink at XXXX. During that journey my ticket was checked by...

I’ve asked Virgin on Twitter (they were the desk I went to) and they said I would need to buy a new single from Manchester - Crewe or buy a single from Chelford to Crewe and get a train that stops at Chelford.

Hello, yesterday I got an off-peak day return from Chelford Cheshire to Manchester Piccadilly with a young persons railcard Upon returning at Manchester I went to the desk and asked for my return from Manchester to Chelford be upgraded to go to Crewe instead. I paid £1 something and got the new...

He asked me if I was coming back peak or off-peak and I said I thought there was no peak in the evenings. I thought maybe the restrictions had changed and I was not aware. I don't fancy an £80 penalty / day in court so it's vital I double check. Although why that is the penalty for short-faring...

I have submitted a complaint

Hello! I travelled at 11am so past the morning peak time. I was travelling on my own but good to know there is a peak evening time for duo tickets in the future. I do have a railcard but he asked me whether I wanted peak or off-peak before I presented that. Furthermore, he spent a good 5...

Hello I got the train after 10am so was off-peak from Chelford to Manchester Piccadilly. No ticket facilities so I buy on the train. I have clarified on several occasions that for Chelford peak time is before 10am going into Manchester but in the evening there is no peak time for trains...

We are allowed to board the train at Alderley Edge when the ticket office is closed and buy a ticket on the train. No problem from Northern whatsoever. There is even a poster sometimes on the booking office saying they are closed and to please buy a ticket on the train.

I think it is better not to specify the amount and instead simply offer to cover administration costs and the outstanding fare. Perhaps if Northern rejected the initial letter it may be worth replying and specifying the amount. But it's highly unlikely Northern are going to reject the initial...

I was someone who lied about my origin station in order to pay a cheaper fare once I got to my destination station (origin station is rural with no ticket facilities). I probably saved myself around £2. At the time I thought the offence was on par with getting a parking ticket for overstaying...

This is Southern Rail customer services team number so you could try calling that and ask to be transferred to the prosecution department: 0345 127 2920 I couldn't find a direct prosecution department number

I think what the OP may be concerned about is that the employee has referred her case to their prosecutions department. If so they will send her a letter to her old address, which will be returned. She is then at risk of this going to court without her and without having an opportunity to settle...

I would say you need to take this out. She had already committed 2 offences by this point by: Boarding the train without buying a ticket where there was facilities to buy a ticket Showing an invalid ticket to the staff at the barriers Therefore her intentions are already much too late by...