Recent content by richandmich

Thanks again to you all for your input. I am particularly grateful to the member who sent me a very helpful private message. I tried to respond, but either your settings don't allow me to do so or I am even dumber than I thought I was and simply can't find the right button :oops:

Perhaps, but that excuse has been used by every East Coast customer service agent I have spoken with, including the particularly unpleasant lady who effectively told me she did not believe my "dying father story" (the actual phrase she used). East Coast is a service business which, as a result...

I appreciate all the responses; thank you for taking the time. My wife did check the tickets while on the train form Brough, but could not see the train times; I think she looked at the tickets, rather than the seat reservations. She was dealing with three boisterous kids, a load of luggage...

My wife, two kids and nephew were travelling back from Hull to Stevenage. Tickets were bought online, as usual (we travel to Hull and Newcastle a lot because our elderly parents live there). They get off at York to change. My wife asks a staff member which platform is for Stevenage trains and...