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According to their website, you can contact EMR at [email protected]. If the railway gave you anything (there's something which is commonly known as an 'MG11' that you may have been given) check that for a reference number to quote: it will also help to give - your name - your...

Apologies if I've got this wrong, but I think that @Hadders may have missed a word out, which I have added to the above.

Isn't it? Surely someone doing this is presenting themselves as having everything they need to travel when they haven't.

To support this with some rather different reasoning: the threat that the railway has over you for previous journeys is that they might prosecute you for not paying the right fare on those journeys - because if they can't prosecute you, why should you bother paying them to go away and stop...

Welcome to the forum! The inspector's advice to wait a while for the letter to come through is good. What can you do in the meantime that may help you feel more in control? I'd suggest - let your family member know that you were caught using their pass. It's not impossible that their employer...

Welcome to the forum! Have you replied to the railway at all yet? If not, then they may still be waiting for you to make a late reply enclosing a copy of your railcard (which, of course, you can't do as you haven't got one). So you could write to them / send them an email to confirm that you...

Everything should now be resolved then. But hang on to all the correspondence you have sent and received: if it turns out that the railway are still making a mess of this, it could be useful to show them the email that effectively said that you didn't need to respond to the 9 April letter -...

For the incident involved, once you have been prosecuted, then that’s it - you can’t be prosecuted again. But on the paperwork you have shown us, you only seem to be being prosecuted for the one incident at London Bridge. Does the paperwork mention any other incidents that TfL may ask the court...

Welcome to the forum! It would be helpful to have a few more details so that we can give our most focused advice (for example, some railway companies are much more prepared to settle out of court than others): the easiest way to do this is to show us a copy of the letter you have received (with...

I think send your courteous letter on Monday then

As you imply, it's only fair to give the railway a couple of working days to respond, so wait to see what they have to say early next week. But if they don't respond in a reasonable time, I would suggest replying courteously to the 9 April letter explaining the payment you made in response to...

So it wasn’t specifically for the cancelled train: rather, it was open to you to get any train from Stockport to Buxton. While cancelling trains isn’t good, I don’t think that you have a complaint that will get you refunded, delay-repaid or otherwise compensated.

Welcome to the forum! To start with the obvious, the first thing your friend should do is not to fare dodge again: each time they try it on, they risk being caught and having their history investigated. The next thing is to start saving the money that they should have paid on the train fares -...

What sort of ticket did you have? Was it an advance for an itinerary specifically including the 2233, or was it a ticket that could be used on any train on the route? If the latter then there was a train which you could (and did) use.

It also follows from this that they won't be reading the letter for literary style, or precisely correct use of how it's addressed/signed off etc. So it means that we don't need to carry on with the destructive nit-picking. The letter is good enough - let the OP get it sent to the railway and...

I accept that I am in a minority here, but are we perhaps allowing the excellent to be the enemy of the good? For sure, the OP's draft can be improved upon - but doesn't it hit the right points in a sensible order without being wildly overlong or wildly overwritten? It's an apology to the...

Welcome to the forum! You haven't shared the paperwork you received, but unless there's something particularly unusual about what GTR have sent you, that seems to cover the main points. They may well agree to allow you to settle out of court, but as I think you understand, they are not obliged...

Welcome to the forum! I think there are two things you should do at this point: - work out ways to make sure that you see any mail which is sent to your current address, even after you have moved on. Depending on your circumstances (are you sharing your address with people who will still be...

Welcome to the forum! Realistically, there probably isn't a way round this in that it's an offer to settle matters out of court: if you don't want to settle on the terms offered then the alternative is to go to court where - on the basis of what you have told us - you would be convicted and so...

Most obviously, anything bought online will have details of the bank card used to make payment, and it will be (at least in theory) possible to trace the purchaser through that when (as in this case) details of the purchase are held So if the OP has made a habit of doing this in the past, it...