I'm trying to resolve a penalty fare from 2018 and hoping someone here can give some good advice on how to do so. The short version is that in 2018 I tried to get from City Thameslink Station to Luton Airport by tapping in and using the oyster system without realizing that Luton Airport wasn't covered. TFL gave me an automated penalty for not tapping out and Thameslink gave me a penalty fare on the day which I thought I paid. Turns out I only paid for a ticket from them, not the penalty fare itself. Fast-forward to 2021 and I find a stash of old letters I hadn't opened with a notice of the penalty fare and notice that they have started legal proceedings but nothing beyond this point (i.e. no court summons that I can see or other information about the court outcome).
I'm trying to resolve this and have resigned myself to paying whatever fee/fine is coming my way (despite the fact I think this penalty is disputable). My problem is no one seems to know who I need to contact to do this. I've called the number on the letters (no longer in service), gone to the Revenue Protection Support Services website (my case details are not recognised), called Revenue Protection Support Services, called Thameslink Customer Service (was emailed back that its out of their hands when it goes to court and I should call the number on the letters) and called/emailed GTR's Prosecution team (got back an automated response saying they only deal with season tickets and railcard issues).
Does anyone have any idea on who I should be talking to??? I've never had such a hard time trying to pay money to a company!
I'm trying to resolve this and have resigned myself to paying whatever fee/fine is coming my way (despite the fact I think this penalty is disputable). My problem is no one seems to know who I need to contact to do this. I've called the number on the letters (no longer in service), gone to the Revenue Protection Support Services website (my case details are not recognised), called Revenue Protection Support Services, called Thameslink Customer Service (was emailed back that its out of their hands when it goes to court and I should call the number on the letters) and called/emailed GTR's Prosecution team (got back an automated response saying they only deal with season tickets and railcard issues).
Does anyone have any idea on who I should be talking to??? I've never had such a hard time trying to pay money to a company!