What happened to the operating profit in excess of £2 Billion they made last year ?
With all the cost saving measures listed do they really want to alienate their "Elite Clientele" (not me) by penny pinching in areas that are blatantly obvious and tarnish the brand ?
Profit does not equal incoming cashflow either. Quite possible to make an enormous profit but finish the year with less cash than you started.You might have heard of this thing called Covid 19?