Limitations of rail don't explain why (for example) you can't tell customers there's not going to be any food on board until it's too late for them to make alternative plans. Good hospitality sector managers (and staff, for that matter) find ways of solving these problems, rather than just shrugging it off with "stuff's broken, deal with it", which seems to be a particularly prevalent attitude with CS.
Happened to me once in Edinburgh, about 2am in the morning. Nothing by way of apology or anything, we were just allowed to shuffle back in once it was confirmed there was no fire. I was particularly intrigued when the couple emerging from the room opposite mine turned out to be a very elderly gent with a great big smile on his face, and a rather scantily clad young lady with a face like thunder. I was quite young and naive and it took me a while to twig what was going on there!
I admire your optimism!
If you don't want to read it dont, no need for sarcasm.
No idea, good article probably not suit apologists for Serco though.
Tell us why it's not reputable?
Because it's a publication that represents the extreme left-wing fringe of political belief, who are going to present Serco as Evil Capitalist Scumbags, because it suits their aims to do so.
Well the article is written by a front line worker so you should appreciate that point of view, should not? It's front line staff who are "sweating blood "certainly not a shower of jokers working from home throughout the past 18 months
Because I read the article!
Well, you and I both know how to answer that question. It's not just a paper with a particular political bias, it's published by an actual political party, with views and policies that most people would consider pretty extreme (hence its current complete lack of representation at any level of Scottish government). I agree with some of their policies, but not all of them by a long shot, and I'm able to recognise that it suits their agenda to present Serco as The Enemy.
It's possible for a front line worker to be wrong, have an axe to grind, or have a political agenda, and therefore misrepresent things.
How do you know it's all true? Genuine question.
I have spoken to enough staff and Union sources , nothing whatsoever to doubt
It's a perfectly reputable publication, that has done good work in publicising campaigns such as the Closure of Springburn Works, Mcvities factory closure and both the Scotrail and Caledonian Sleeper disputes.
I think you're making your own biases very obvious.
Is it only those with connections to CS that are allowed an opinion?
No, but those with connections to them, such as myself, know that much of what you've said is wrong. You certainly don't understand how CS manage their day to day operations. I do.
They do, but they're second hand sources subject to bias. You don't seem to understand the possible consequences of this.
Exactly. The article is apparently the cover story but most of us are unable to assess it one way or another. The subject polarises opinions and facts tend to be presented in a way that favours the point of view of the side making the presentation. That's natural.
Understand the possible consequences to what?
Can't get the link to upload.
All of them? I’ve worked somewhere that featured in the press and despite their being no bias in the reporting, and facts being accurately presented, the impression left by the report bore no relationship to reality.
It's the Caledonian Sleeper management that got bonuses.
On some nights at the height of lockdown passenger numbers in total barely made double figures each night. That's not per train, that's all trains combined.
I still don't think you get how this works. You've demonstrated repeatedly that you have a particular political view on this, and you're still saying things that are factually incorrect, and demonstrate a fundamental misunderstanding of how the railway actually works.
You are fundamentally talking nonsense about the reality of how the Caledonian Sleeper is currently being managed.
You've stated the absence of any managers overnight to deal with disruption. I know this not to be true. There's systems in place for decisions to be made throughout operational hours. You've made claims about CS management's behaviour that are false. You've implied that CS won't spend any money on resolving problems, which is also false. Basically, you've demonstrated you have no familiarity with CS's working practices, structure, policies and procedures. You only believe what you want to believe about this dispute.
You don't! You've demonstrated that repeatedly. I've worked in it for 25 years, in both front line and management roles, some of which happened to have been with CS.
That might be a good idea, seeing as pretty much everything you've said is wrong...
Thing is, they may very well have been contractually entitled to those bonuses. In many cases bonus payments are tied to specific metrics being hit, and I'd be surprised if the people who set the targets even contemplated a 1 in 100 year pandemic and how it would affect the numbers.
Exactly. I think a certain poster here has been using "management" as a swear word, and has fundamentally misunderstood (a) the nature of the job and (b) the character and background of those in management positions with CS, many of whom have plenty of front line experience.
