Am Broc
Member
Hi all,
I have a trip booked tomorrow from Penzance to Glasgow which includes one Anytime ticket and two Advance tickets and which has now been cancelled.
I ordered the tixx via Splitmyfare. They sent me a email on Friday saying that the trains have been cancelled and to contact them (well, rather to contact RailEasy - they must be a subsidiary of RailEasy or piggy back on to them of something) to arrange a refund if I can no longer travel.
I emailed them to ask to arrange a refund but they say that I have to claim this from the TOCs rather than themselves. This does not ring true to me at all. I've contacted the TOCs (GWR help and AvantiWest coast) and Aventi have already confirmed that the retailer would be responsible for refunding. I fully expect GWR to say the same thing.
I've already collected the tickets which probably complicates things.
As the tickets are for tomorrow morning and I have £200 odd quid resting on this, I'm getting a bit worried. Does anybody have any advice to get Splitmyfare to pay up?
Thanks in advance for any help you can give me,
Alasdair
I have a trip booked tomorrow from Penzance to Glasgow which includes one Anytime ticket and two Advance tickets and which has now been cancelled.
I ordered the tixx via Splitmyfare. They sent me a email on Friday saying that the trains have been cancelled and to contact them (well, rather to contact RailEasy - they must be a subsidiary of RailEasy or piggy back on to them of something) to arrange a refund if I can no longer travel.
I emailed them to ask to arrange a refund but they say that I have to claim this from the TOCs rather than themselves. This does not ring true to me at all. I've contacted the TOCs (GWR help and AvantiWest coast) and Aventi have already confirmed that the retailer would be responsible for refunding. I fully expect GWR to say the same thing.
I've already collected the tickets which probably complicates things.
As the tickets are for tomorrow morning and I have £200 odd quid resting on this, I'm getting a bit worried. Does anybody have any advice to get Splitmyfare to pay up?
Thanks in advance for any help you can give me,
Alasdair