Joshua_Harman
Member
Hi eveyone!
recently,I have travelled using my railway smartcard and the jourey was delayed meaning I claimed delay repay.
Whenever I submit a claim with a paper ticket they always accept it, no questions asked, however I have recently submitted one (I travelled using a national rail ITSO Smartcard) and the claim was rejected due to lack of evidence.
in previous times when I have claimed delay repay with a smartcard these have also been rejected for the same reason (diffrent companies)
GTR Offer automatic delay repay, so there must be a way for them to review the Tap On Tap Off data to see exactly when I travelled, I Also always post the photo's of both the reciepts and the smarcard itself, so you would have thought this combined with the extensive smartcard data would be more than enough to verify my delayed arrival.
I was wondering if anyone else had this same issue?
recently,I have travelled using my railway smartcard and the jourey was delayed meaning I claimed delay repay.
Whenever I submit a claim with a paper ticket they always accept it, no questions asked, however I have recently submitted one (I travelled using a national rail ITSO Smartcard) and the claim was rejected due to lack of evidence.
in previous times when I have claimed delay repay with a smartcard these have also been rejected for the same reason (diffrent companies)
GTR Offer automatic delay repay, so there must be a way for them to review the Tap On Tap Off data to see exactly when I travelled, I Also always post the photo's of both the reciepts and the smarcard itself, so you would have thought this combined with the extensive smartcard data would be more than enough to verify my delayed arrival.
I was wondering if anyone else had this same issue?