Hi folks,
Question for a friend of mine, who was delayed 2.5 hours on LNER between Newcastle and Edinburgh.
I think >120 minutes qualifies for a full refund of the return journey? He had purchased two Advance singles, and they're only refunding him for the single on the affected journey. Is this right?
I thought it didn't need to be a 'return ticket', just the cost of his return journey?
TIA
Question for a friend of mine, who was delayed 2.5 hours on LNER between Newcastle and Edinburgh.
I think >120 minutes qualifies for a full refund of the return journey? He had purchased two Advance singles, and they're only refunding him for the single on the affected journey. Is this right?
I thought it didn't need to be a 'return ticket', just the cost of his return journey?
TIA