Frankie1
New Member
I too received a letter like others in this forum. I was told that I was flagged due to exessive claims, 65 when the average is 20. I was also told that they expect people to get the next available train if a train is cancelled.
I replied back explaining that the next available train was not always possible to overcrouding and other issues. My reason for posting is that I had a reponse saying they need to investigate my excessive claims further and that BTP may be involved. Did anyone alse have a similar response before being offered a settlement?
I replied back explaining that the next available train was not always possible to overcrouding and other issues. My reason for posting is that I had a reponse saying they need to investigate my excessive claims further and that BTP may be involved. Did anyone alse have a similar response before being offered a settlement?