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GWR service delivery assistant
- Thread starter Tony43
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RailUK Forums
£24-26,000 I would have thought.
Numbnuts846
Member
- Joined
- 28 Nov 2018
- Messages
- 114
About the job:
Are you passionate about customer service and delivering a world class customer experience? You'll take responsibility for the safe dispatch of our trains, in and out of busy platforms.
Join the team as a Service Delivery Assistant and you'll be at the heart of our world class customer service - keeping customers informed about any service disruption, helping them with any questions and queries, all-in-all playing an integral part in our station team and smooth-running operation.
You'll already have exceptional customer service and communication skills, with the ability to make decisions within rules and regulations, working both independently and as part of a team.
With a flexible approach, you'll be willing to work shifts including weekends and bank holidays. Your starting and finishing times may be at times when public transport is not available so you must be able to get to and from the station without relying on this.
Your main responsibilities will be:
Providing the highest levels of customer service and be dedicated to customer needs.
Ensuring the safe and punctual departure of trains from the station and following correct dispatch procedures.
Providing helpful information and assistance to customers.
Ensuring the safety of customers, colleagues, visitors and contractors will be given the highest priority.
Ensuring the cleanliness of the station, especially toilets, waiting rooms, platforms, stairs and subways.
Liaising with other key GWR departments to ensure accurate and timely customer information, especially in times of disruption.
Your strong visibility within the station will help maintain customer security.
You'll need to be:
Able to deliver extraordinary front-line customer service.
A self-starter with a can-do attitude.
Able to make decisions in a confident manner.
Able to remain calm yet confident and customer focussed in a crisis.
Comfortable working within strict procedures
As a minimum you'll need to have:
The ability to work as part of a team or independently.
Evidence of numerical ability.
Strong verbal and written communication skills
Are you passionate about customer service and delivering a world class customer experience? You'll take responsibility for the safe dispatch of our trains, in and out of busy platforms.
Join the team as a Service Delivery Assistant and you'll be at the heart of our world class customer service - keeping customers informed about any service disruption, helping them with any questions and queries, all-in-all playing an integral part in our station team and smooth-running operation.
You'll already have exceptional customer service and communication skills, with the ability to make decisions within rules and regulations, working both independently and as part of a team.
With a flexible approach, you'll be willing to work shifts including weekends and bank holidays. Your starting and finishing times may be at times when public transport is not available so you must be able to get to and from the station without relying on this.
Your main responsibilities will be:
Providing the highest levels of customer service and be dedicated to customer needs.
Ensuring the safe and punctual departure of trains from the station and following correct dispatch procedures.
Providing helpful information and assistance to customers.
Ensuring the safety of customers, colleagues, visitors and contractors will be given the highest priority.
Ensuring the cleanliness of the station, especially toilets, waiting rooms, platforms, stairs and subways.
Liaising with other key GWR departments to ensure accurate and timely customer information, especially in times of disruption.
Your strong visibility within the station will help maintain customer security.
You'll need to be:
Able to deliver extraordinary front-line customer service.
A self-starter with a can-do attitude.
Able to make decisions in a confident manner.
Able to remain calm yet confident and customer focussed in a crisis.
Comfortable working within strict procedures
As a minimum you'll need to have:
The ability to work as part of a team or independently.
Evidence of numerical ability.
Strong verbal and written communication skills
Thanks
In a nutshell:; be on time every shift,have good customer service skills,be flexible,learn how to dispatch trains safely,can work alone or in a team & can read & write.
Yes, virtually the same
Only more money
I assume the T&Cs are different as is with a lot of higher paid positions than their counterparts?
221129
Established Member
Outside.
Numbnuts846
Member
- Joined
- 28 Nov 2018
- Messages
- 114
I did the job from 1999-2005 covering sda and the sds roles which included ticket office sales as well , Sunday’s are outside the working week when I did the role , loved my time on the platforms and have many happy memories from my time
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