I know that, you know that, many people who read and contribute to this forum know that.
But people who sell e-tickets continue to say things such as
- You need to use some kind of "app" for these tickets
- Your ticket is not valid for break of journey (when it is)
- Your ticket is only valid for one day (when it is valid for longer)
At the moment it appears that First Group are the major transgressors here.
I have used e-tickets before, but until I am happy that this sort of mis-selling is no longer taking place, I continue to prefer paper tickets which have never - in my experience - been printed with incorrect information of the sort that appears rampant across some parts of the rail industry for e-tickets.
E-tickets are a good idea with some appalling implementations which should not have been allowed to happen in the first place and which should not be allowed to continue now that their errors have been identified. But they clearly are allowed to continue, why? Does nobody care? Does nobody have an interest in telling customers the truth?