proofread100@v
Member
My daughter travelled on 9th March with Govia Thameslink, from Kentish Town to Luton. She had just finished a night shift and the ticket office in K Town wasn't yet open and the ticket machine wasn't working properly.
She alighted at Luton and approached the station staff, telling them that she had been unable to purchase a ticket and asking to buy one at the end of the journey.
They refused and issued her with a fine of £37 which she paid then and there (she was exhausted after a 12 hour shift in A&E and just paid up rather than argue) and they issued her with a receipt.
She received a letter of reminder for overdue payment about a week later. On the back it states that if you have recently paid, then you may ignore the letter.
She has now received a further letter, which has increased to £77, There is no number to call except an automated payment line.
What should be the next course of action please?
Any help would be appreciated.
She alighted at Luton and approached the station staff, telling them that she had been unable to purchase a ticket and asking to buy one at the end of the journey.
They refused and issued her with a fine of £37 which she paid then and there (she was exhausted after a 12 hour shift in A&E and just paid up rather than argue) and they issued her with a receipt.
She received a letter of reminder for overdue payment about a week later. On the back it states that if you have recently paid, then you may ignore the letter.
She has now received a further letter, which has increased to £77, There is no number to call except an automated payment line.
What should be the next course of action please?
Any help would be appreciated.