Not a dispute yet (currently dealing with their social media team) but thought I'd get a sanity check...
I booked a flight with BA through Iberia.com (this is a useful trick as sometimes the fare can be better when you cross-book between IAG companies).
Logged in to the Manage Your Booking page and yup, it says hand baggage only!
I've contacted both Iberia and BA on Twitter attaching screenshots of the confirmation email and Iberia gave a very non-committal answer "in principle you have the allowance stated in the image sent." BA are yet to reply.
With that said, am I correct that, because I entered into the contract on the basis that the website and first confirmation email both said that hold baggage was included, that there's no way they could get away with charging me £85 to check my bag at the airport? In addition, since the fare that Iberia offered was different to (and higher than) that that offered by BA, there's no way they can argue that they were actually offering me BA's Economy Basic fare?
I booked a flight with BA through Iberia.com (this is a useful trick as sometimes the fare can be better when you cross-book between IAG companies).
- Booking on BA's site the Economy Basic fare (hand baggage only) was £464, the Economy fare (including one checked bag) was £544.
- Booking on Iberia's site the Basic+ fare (one checked bag) was £476
Logged in to the Manage Your Booking page and yup, it says hand baggage only!
I've contacted both Iberia and BA on Twitter attaching screenshots of the confirmation email and Iberia gave a very non-committal answer "in principle you have the allowance stated in the image sent." BA are yet to reply.
With that said, am I correct that, because I entered into the contract on the basis that the website and first confirmation email both said that hold baggage was included, that there's no way they could get away with charging me £85 to check my bag at the airport? In addition, since the fare that Iberia offered was different to (and higher than) that that offered by BA, there's no way they can argue that they were actually offering me BA's Economy Basic fare?