roversfan2001
Established Member
I bought a ticket from Trainsplit (Raileasy) for use on Northern services for travel on Sat 27th Oct, since then the strikes have been announced and I wish to get this ticket refunded as I am making alternative arrangements. NRCoT Condition 30.1 suggests I am entitled to a fee-free refund from the retailer. I emailed Raileasy to request this, to which they responded that I need to contact the TOC I travelled with, and then gave me Metrolink's contact details!
I replied emphasising that they are the retailers and therefore are the company I need to request a refund from, and they replied again that "as we are a third party, we are not the original retailers".
I don't really know where to take this now; any advice please?
I replied emphasising that they are the retailers and therefore are the company I need to request a refund from, and they replied again that "as we are a third party, we are not the original retailers".
I don't really know where to take this now; any advice please?