Bletchleyite
Veteran Member
Which is why, when the problem came to light, LNER took steps to issue instructions to it's own Travel Centres and to all other TOCs on how the vouchers should be dealt with when presented. You obviously believe that proactive means something else, which you are entitled to do.
Yes, I'm meaning do it in a way which would cause least friction for the users, and to make them aware of the problem. Even a letter confirming that that was what the booking office should do would be better.
What they did was a bare minimum which anyone who even vaguely knows the railway knows was doomed to fail. "Box ticked, not our problem any more".