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Supermarket free bus services

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LUYMun

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I don't think this might count, but the number 2 (between Camberley and Farnborough) used to go around to Farnborough ASDA until some time in 2013. Now it terminates at Farnborough Kingsmead, which is just round the corner. The state of the two bus stops next to Farnborough ASDA are very derelict nowadays.
 
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Flange Squeal

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I don't think this might count, but the number 2 (between Camberley and Farnborough) used to go around to Farnborough ASDA until some time in 2013. Now it terminates at Farnborough Kingsmead, which is just round the corner. The state of the two bus stops next to Farnborough ASDA are very derelict nowadays.
This post relates to free services operated on behalf of supermarkets. Farnborough Kingsmead is served by one to Sainsbury’s at Watchmoor Park on Mondays (route 4) at 0959, arriving back at 1239. Other parts of Farnborough served are Prospect Estate, Pinewood Park, Cove and Hawley Lane Estate (route 5), and Hawley Lane Estate and Southwood (route 11), both on Fridays.

The stops at ASDA were also served by route 41 before it was merged with the 42 and just ran hourly Farnborough > North Camp > Ash Vale > Ash > Ash Vale > North Camp > Farnborough, with one lunchtime journey missing to allow for a driver break. I believe the Farnborough Business Park minibuses still use it on a free client courtesy shuttle service at lunchtimes.
 

Typhoon

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Not mentioned in the original list but the free bus service operated by Regent Coaches to Tesco (Whitstable) from Swalecliffe, Tankerton and Whitstable town finished around the start of April 2021.
 

duncombec

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(Thanks to the mod team for re-opening the thread)

The Tesco bus in Hemel Hempstead was withdrawn from 27th June: https://www.arrivabus.co.uk/latest-news/free-hemel-hempstead-tesco-bus-to-be-withdrawn

We are sorry to announce that from 27th June 2021, the free Hemel Hempstead Tesco bus will no longer run.​

For alternative routes that can be used to travel to and from the store, visit www.traveline.org.uk or call 0870 608 2 608.
Note the incorrect web address and telephone number for Traveline!

Whilst the Lunsford Park (Maidstone) Tesco services are also to be withdrawn this week. This has been confirmed locally, but there is no announcement that can be properly quoted. There is also unofficial notes that the services to Hollington and Glyne Gap stores (Hastings/Bexhill) by Rambler Coaches have also ceased in the last month or so.
 

Flange Squeal

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It sounds like the withdrawal of Tesco shopper buses might be a national thing, judging by this announcement on Compass Travel’s website:

Tesco have made the decision to withdraw their network of free bus services across the UK after the 25th July 2021, this decision by Tesco means that services X2, X3 and X5 will no longer operate after this date.

Tesco at Shoreham-by-Sea will continue to be served by Compass Bus service 19 and other services operated by Brighton & Hove Buses and Stagecoach.

Compass Travel serves other supermarkets and details of these service can be found on our website, alternative travel information is also available from Traveline by calling 0870 608 2 608 or on their website www.traveline.info

If you have any further concerns about the withdrawal of the Tesco free bus services these should be made to Tesco Customer Services on 0800 505 555.

Link to website:
 

robertclark125

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Rennies, when it was independent, ran a twice weekly free bus from Cardenden to what was Fine Fare in Cowdenbeath. Initially an Atlantean was used. When it became Gateway then Somerfield, a Leopard was used. For a while, a Mercedes minibus was required, before the service was abandoned in the early 2000s.

One issue with the free bus was that it largely duplicated an existing bus service, except for two streets in Lochgelly. Another issue was that the supermarket, now Morrisons, is right in the town centre, and although the bus went to the supermarket car park, I wonder if some people used it for other purposes, e.g. to visit the Co-op, or other town centre shops.
 
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Typhoon

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The Jempsons service quoted in #79 finished in March 2018. In its final years, it hadn't been free (token £1), but had also required a minimum £25 spend at the supermarket (how strictly that was enforced I have no idea).

Another Tesco service, which I can't see listed, which has a few weeks to go, is Roborough (Plymouth)
An elderly Plymouth woman has shared her upset after Tesco axed a free bus service that took shoppers to and from the store, as it wasn't being used.

The 70-year-old said the Tesco shopper bus was "Plymouth's best kept secret", which meant she could be picked up near her house, taken to the Roborough Extra store, and dropped back home when she had finished her weekly shop.

She has been using the service for 10 years and was accompanied by another woman who has used the service for more than 30 years.

But the pair were "given the sad news that Tesco head office has pulled the plug" and from the end of July, the free bus will no longer operate.

Tesco said the service has been "under-used for some years" and apologised to anyone affected by the change. It will now work hard to ensure passengers are "fully informed about alternative routes in the area", as well as prioritising online deliveries for those who cannot get into the store.
Tesco cancels 'secret' free bus service because nobody used it - Plymouth Live (plymouthherald.co.uk)

Following the pandemic, numbers using these services have probably reduced with the regular users (more elderly than not, in my experience) having to isolate, and relying on neighbours or on-line. I was an irregular user of the local Tesco free bus and used later underused journeys. What is probably not considered is that shoppers appeared to use these buses as much for socialising as for shopping and that will be missed (not that it is Tesco's responsibility). Also, on-line shopping encourages a higher spend - Tesco have a £40 minimum for free delivery, I suspect that not many I saw on the free bus had paid that amount, I know I didn't, I couldn't carry it the 15-20 walk home. I can certainly understand the use of a 'secret' free service - hardly any that I ever knew about were well publicised, even enquiries in the store were not always fruitful. Unhelpfully, the Tesco, Roborough website does not appear to state that the bus service is ending nor what the alternatives are (excepting driving). It was the same when they finished our local Tesco bus, and no effort appeared to be made to inform shoppers of the alternative. Those that wrote received a curt response!

I long wondered if some sort of demand responsive transport thing would work better in that context than classic bus services.
There seem to be two types of free supermarket services. DRT would certainly suit those that visit outlying villages on one or two days a week - and this is the most needed; I'm not so certain about those that are more regular and take shoppers from the town to an out-of-town supermarket (but they may have alternative routes, or alternative supermarkets in any case).
 
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What supermarket free bus services still exist? Can anyone confirm if they know of any services still running as it would be good to make a list of which ones still exist?

Asda and Tesco both seem to have fully withdrawn the funding for their services recently so i do not think there are any Asda and Tesco services still running. I believe Sainsburys and a few of the other supermarkets do still have some. But so many have been withdrawn in recent years.

These ones i know are still running:

• Coop - Hove - Go Ahead Brighton & Hove
• Sainsburys - Bognor Regis - Compass Bus
• Sainsburys - Chichester - Compass Bus
• Sainsburys - Crawley - Compass Bus
• Sainsburys - Littlehampton - Compass Bus
• Sainsburys - Watchmoor Park - Stagecoach
• Waitrose - Newark - Travel Wright

Compass Bus (Crawley Asda) and Go Ahead South Coast (Poole Asda) still operate the Asda Free Bus services as commercial services and charge ordinary fares to use them. Although 99% of passengers are OAPs so they do still travel free.

What other supermarket free bus services are still currently running?
 

Jordan1296

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There have been going down hill for years.......

Fife had some years ago but both were pulled..

Dunfermline Halbeath and Kirkcaldy both had Asda Free buses but both disappeared, around 6 years ago.

* Paisley still has Asda Free bus.
* Aberdeen I think is going, our Aberdeen members could confirm?
No idea if the free ASDA buses are still running here in Aberdeen (although I imagine not). Last I saw them running was 4 years ago. Same goes with the Watermill Coaches bus that did the runs to/from Tesco Danestone.
 

busesrusuk

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London general also ran a network of services to the large Tesco at New Malden (Shannon Corner). They were operated by the commercial services department and primarily used Metrobuses from memory. No idea when they ceased but would suggest early 2000's. They were numbered T*.
 

Tom B

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Could these be planning requirements which have now gone?

The clientele of such services is primarily pensioners (based on time of day) - nowadays for the last 15 years pensioners travel free.
 

Dai Corner

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Could these be planning requirements which have now gone?

The clientele of such services is primarily pensioners (based on time of day) - nowadays for the last 15 years pensioners travel free.
I believe the last Asda ones were withdrawn following the change of ownership, so company policy rather than planning requirements.

A related question; how many supermarkets are there without public transport access?
 

markymark2000

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I believe the last Asda ones were withdrawn following the change of ownership, so company policy rather than planning requirements.

A related question; how many supermarkets are there without public transport access?
A large amount of supermarkets have no transport access or very poor access mainly because they want to attract car users, not bus users or anyone travelling sustainably.

Where transport does exist close by, often it's ok one way but the other way you have to cross over 30 lanes of traffic or walk 500m out of the way to a crossing point.

This has only gotten worse with supermarkets moving more out of town locations
 

Typhoon

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A large amount of supermarkets have no transport access or very poor access mainly because they want to attract car users, not bus users or anyone travelling sustainably.

Where transport does exist close by, often it's ok one way but the other way you have to cross over 30 lanes of traffic or walk 500m out of the way to a crossing point.

This has only gotten worse with supermarkets moving more out of town locations
I would say they want to attract the 'volume' shopper, on the big shop. Anyone using a bus it is quite likely that they will have to walk at the 'home' end (even if it is a dedicated service), so will limit how much they spend what items they buy. The other day I walked to a supermarket half an hour away. As always I took a basket to give me an idea of whether I can carry it home (a bus journey still leaves me with a bit of a walk at both ends); I am of less value than the woman coming out whose trolley was so full she was having trouble keeping everything on it. I would have spent less time at the checkout - maybe a third, but she would have spent at least 6 or 7 times what I spent. Another supermarket chain makes me offers of 2 or 3 quid off if I spend a certain amount - double what I have ever spent there before. The vouchers go in the recycling, they are not interested in me as a (comparatively) low purchase customer. When there was a supermarket bus service locally, it served areas which were at a little distance from the conventional bus service and with no direct connection with the supermarket concerned locally, the drivers were also rather flexible about the stopping points on roads without those conventional services to compensate for the (advanced) age of most users.
 

carlberry

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A large amount of supermarkets have no transport access or very poor access mainly because they want to attract car users, not bus users or anyone travelling sustainably.

Where transport does exist close by, often it's ok one way but the other way you have to cross over 30 lanes of traffic or walk 500m out of the way to a crossing point.

This has only gotten worse with supermarkets moving more out of town locations
Recently the supermarket chains have actually be reversing the move to out of town locations. Most of the big chains have moved into more local stores as, whilst they cost more to run, they can charge more. However this only works at a town/city suburb level as they very rarely bother with village stores.
 

Typhoon

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Recently the supermarket chains have actually be reversing the move to out of town locations. Most of the big chains have moved into more local stores as, whilst they cost more to run, they can charge more. However this only works at a town/city suburb level as they very rarely bother with village stores.
Depending on the location, they understandably tend to prioritise certain items. I can think of two near stations and another near a college where much of the space is given over to 'food on the go'. Another, where the supermarket took over an existing shop, next to a (now former) off licence, has two aisles selling alcoholic drinks. Regarding groceries it tends to be basics, so not really much use except for 'I've forgot ...'. This might be regional but the Co-op seem to have taken up the High Street (or shopping parade) supermarket role and I would be surprised if they provide a bus, free or otherwise.

Still, this is drifting ...
 

railwaytrack

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So now yet another supermarket free bus service is being withdrawn.

Waitrose have confirmed that the Newark Waitrose Free Bus will be permanently withdrawn in April at the same time that Travel Wright close. This is their final Waitrose Free Bus (the second to last service was their Saltash Waitrose Free Bus which was withdrawn about five years ago) so after April there will no longer be any Waitrose Free Bus services anywhere in the country.

Source: Posts from Twitter:


@waitrose You have a free bus contract at Newark Waitrose which i have regularly used. However the company that runs it (Travel Wright) have announced they are shutting down in April. Will you give the contract to another company? If so who? Or will the bus service get withdrawn?


Good morning, Thomas. I'd be happy to see what information I can gather on this for you. I'll be back in touch as quickly as possible. ^Nicola


Okay. That would be great. Many thanks.


Hello, sorry for the delay. After speaking with Management, over the years shopping habits have evolved, so we've seen a decline in usage. As Travel Wright closes, so will the service. Though in-store we do offer a service called 'You shop, We drop' which may be useful. ^Nicola

@waitrose official company Twitter account.

It is a shame to keep seeing so many of these supermarket free bus services get withdrawn especially as the cost of living keeps getting higher making these very useful to save money on bus and train fares.
 
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Simon75

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Years ago, the Co Op I'm Leek, Staffordshire had a shuttle bus from the the town centre (where they where) to slightly edge of town . The reason (internal source, as I used to work for them), mainly people literally used it as a free bus, but not spending money in store
 

railwaytrack

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Years ago, the Co Op I'm Leek, Staffordshire had a shuttle bus from the the town centre (where they where) to slightly edge of town . The reason (internal source, as I used to work for them), mainly people literally used it as a free bus, but not spending money in store
That reminds me very much of the Coop Free Bus in Hove which is a complete joke. I am amazed that the Coop is still paying for it. They are hugely wasting their money. Honestly it is the most pointless free bus i have seen. Coop are basically paying for a free bus to take passengers to Tesco every week.

Up until 2014 this service went to the huge Coop on Neville Road which was a very large. This branch of Coop was one of the largest in the UK and was one of their last remaining large superstores. It sold a huge range of food as well as clothing and other household items. It was just like a Tesco Superstore or Sainsburys Superstore branch. The bus was very well used.

Then in 2014 they decided to close down this branch and they sold it to Waitrose who then reopened it a few months later. Waitrose did not seem to want to take over the Coop Free Bus with their new store.

So now that the branch closed the Coop then decided to divert the bus to the nearest Coop on Blatchington Road instead of withdrawing the service. However this is just a very standard and small high street convenience store branch. It is just your typical small Coop branch. So it makes no sense to continue operating the bus here. And unsurprisingly once the bus was diverted to this other small Blatchington Road branch hardly anybody used it anymore.

Passengers using the C1 from Ditchling and Hassocks and Hurstpierpoint have 16 other branches of Coop that are far closer to them. Passengers using the C3 from Portslade have 6 other branches of Coop that are far closer to them. Passengers using the C4 from Steyning and Bramber and Upper Beeding have 14 other branches of Coop that are far closer to them. So it really makes no sense for them to use this bus when they have Coop branches that are much closer and can be accessed by ordinary bus. In fact these free buses pass many other Coop branches on the way to the Blatchington Road branch.

I have been on the C1 and C3 and C4 (i enjoy riding on supermarket free bus routes and ticking them off) and each journey only seems to get about three or four passengers. The drivers that i have spoken with all say they have never had more than five or six passengers at the very most. The few remaining passengers are all OAPs who seem to have been using it since the 1990s. Most of them also seem very grumpy when there is a new passenger and act like they all have reserved seats.

However the biggest joke is that none of the passengers who still use this bus seem to go to the Coop and they instead use it to go to other shops. When the bus arrives at Blatchington Road everyone seems to walk around the corner to the big Tesco Superstore and do all their shopping there. So the Coop are paying for a free bus to take passengers to shop at Tesco who are one of their competitors. It is hilarious that they have not realised this. Of course nobody is going to shop at a small very overpriced Coop branch when there is a large Tesco around the corner with a much bigger range and much cheaper prices.

I have a feeling that the Coop has just completely forgotten about this contract and just keeps on automatically renewing it every year. I am amazed that it still runs today. It is also the last remaining Coop Free Bus left in the UK.
 

busesrusuk

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London general also ran a network of services to the large Tesco at New Malden (Shannon Corner). They were operated by the commercial services department and primarily used Metrobuses from memory. No idea when they ceased but would suggest early 2000's. They were numbered T*.
They ran for a number of years. Here is a pic I took outside the Tesco's in New Malden:

 

py_megapixel

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In Cheshire: as far as I know, D&G Bus still operates free services from Offerton, Hazel Grove, Poynton and Bramhall (service T2) and Knutsford, Mobberly, Wilmslow and Handforth (service T3) to Tesco at Handforth Dean Retail Park, though I can't imagine this will last particularly long. Handforth Dean in the past had a free service from Cheadle as well - that's gone, and there is now Stagecoach route 42C, though that of course charges fares.

T2 operates on Tuesdays and Fridays with three services per day in each direction, and T3 on all other days (except Sundays) with one service per day in each direction.
 

LUYMun

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London general also ran a network of services to the large Tesco at New Malden (Shannon Corner). They were operated by the commercial services department and primarily used Metrobuses from memory. No idea when they ceased but would suggest early 2000's. They were numbered T*.
London also had a number of Tesco Freebus services to Brent Park Tesco, also having the T prefixes, in the 1990s. I think they spanned to Paddington, East Acton and Edgware.
 

railwaytrack

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In Cheshire: as far as I know, D&G Bus still operates free services from Offerton, Hazel Grove, Poynton and Bramhall (service T2) and Knutsford, Mobberly, Wilmslow and Handforth (service T3) to Tesco at Handforth Dean Retail Park, though I can't imagine this will last particularly long. Handforth Dean in the past had a free service from Cheadle as well - that's gone, and there is now Stagecoach route 42C, though that of course charges fares.

T2 operates on Tuesdays and Fridays with three services per day in each direction, and T3 on all other days (except Sundays) with one service per day in each direction.
I doubt it still runs as Tesco got rid of all of their free bus contracts last year (and Asda got rid of all of their free bus contracts the year before) so if it is still running than that means that it would be running without any funding from Tesco which i think is highly unlikely. I remember contacting Tesco via email and they confirmed to me that every Tesco free bus route in the UK was being withdrawn. So although i can not find any evidence online that the Handforth Dean free bus was withdrawn i think it most likely was last summer when they withdrew all of their contracts. Unless of course this is an exception and they have decided to keep this one running for longer.

From reading other posts above in this thread and doing a bit of research online i believe that these are the only remaining supermarket free bus services:

• Coop - Hove - Go Ahead Brighton & Hove
• Coop - Oundle - Dekker Bus
• Marks & Spencer - Torquay - Stagecoach
• Morrisons - Penzance - Williams Travel
• Morrisons - Pool - Williams Travel
• Sainsburys - Bognor Regis - Compass Bus
• Sainsburys - Chichester - Compass Bus
• Sainsburys - Crawley - Compass Bus
• Sainsburys - Harrogate - Connexxions Buses
• Sainsburys - Littlehampton - Compass Bus
• Sainsburys - Newport - New Adventure Travel
• Sainsburys - Team Valley - Go Ahead North East
• Sainsburys - Watchmoor Park - Stagecoach
• Waitrose - Newark - Travel Wright

The one to Coop at Oundle may well have already been withdrawn but i am struggling to find anything to 100% confirm this. The one to Waitrose in Newark is being withdrawn next month in April as confirmed above.

Also as mentioned by someone else in an earlier post Compass Bus (Asda in Crawley) and Go Ahead South Coast (Asda in Poole) still operate the Asda Free Bus services as commercial services that charge normal Single fares and Return fares but as it is mostly OAPs most passengers still travel for free.

Feel free to correct me if you know of any other ones that are definitely still operating.
 

py_megapixel

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I doubt it still runs as Tesco got rid of all of their free bus contracts last year (and Asda got rid of all of their free bus contracts the year before) so if it is still running than that means that it would be running without any funding from Tesco which i think is highly unlikely. I remember contacting Tesco via email and they confirmed to me that every Tesco free bus route in the UK was being withdrawn. So although i can not find any evidence online that the Handforth Dean free bus was withdrawn i think it most likely was last summer when they withdrew all of their contracts. Unless of course this is an exception and they have decided to keep this one running for longer.
I'm not certain it was actually a Tesco-funded service - I think it might actually have been paid for by the company that manages the retail park.

I don't know for certain that it's still running, but D&G, TfGM and Google all reckon it still exists.
If possible I will go to Handforth Dean next time I get the chance (I am in that area quite frequently) and see if a bus actually turns up!
 

railwaytrack

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I'm not certain it was actually a Tesco-funded service - I think it might actually have been paid for by the company that manages the retail park.

I don't know for certain that it's still running, but D&G, TfGM and Google all reckon it still exists.
If possible I will go to Handforth Dean next time I get the chance (I am in that area quite frequently) and see if a bus actually turns up!
Interesting. Maybe it is still running then if it is paid for by the retail park instead. If the timetables are still on the D&G website than it must still run. I suppose if the retail park are paying for it then it was not affected by Tesco withdrawing their contracts last year. That would be interesting to hear if you get a chance to see if it still runs. I find these supermarket routes very elusive and it can be very difficult to find out information about them.
 

Simon75

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That reminds me very much of the Coop Free Bus in Hove which is a complete joke. I am amazed that the Coop is still paying for it. They are hugely wasting their money. Honestly it is the most pointless free bus i have seen. Coop are basically paying for a free bus to take passengers to Tesco every week.

Up until 2014 this service went to the huge Coop on Neville Road which was a very large. This branch of Coop was one of the largest in the UK and was one of their last remaining large superstores. It sold a huge range of food as well as clothing and other household items. It was just like a Tesco Superstore or Sainsburys Superstore branch. The bus was very well used.

Then in 2014 they decided to close down this branch and they sold it to Waitrose who then reopened it a few months later. Waitrose did not seem to want to take over the Coop Free Bus with their new store.

So now that the branch closed the Coop then decided to divert the bus to the nearest Coop on Blatchington Road instead of withdrawing the service. However this is just a very standard and small high street convenience store branch. It is just your typical small Coop branch. So it makes no sense to continue operating the bus here. And unsurprisingly once the bus was diverted to this other small Blatchington Road branch hardly anybody used it anymore.

Passengers using the C1 from Ditchling and Hassocks and Hurstpierpoint have 16 other branches of Coop that are far closer to them. Passengers using the C3 from Portslade have 6 other branches of Coop that are far closer to them. Passengers using the C4 from Steyning and Bramber and Upper Beeding have 14 other branches of Coop that are far closer to them. So it really makes no sense for them to use this bus when they have Coop branches that are much closer and can be accessed by ordinary bus. In fact these free buses pass many other Coop branches on the way to the Blatchington Road branch.

I have been on the C1 and C3 and C4 (i enjoy riding on supermarket free bus routes and ticking them off) and each journey only seems to get about three or four passengers. The drivers that i have spoken with all say they have never had more than five or six passengers at the very most. The few remaining passengers are all OAPs who seem to have been using it since the 1990s. Most of them also seem very grumpy when there is a new passenger and act like they all have reserved seats.

However the biggest joke is that none of the passengers who still use this bus seem to go to the Coop and they instead use it to go to other shops. When the bus arrives at Blatchington Road everyone seems to walk around the corner to the big Tesco Superstore and do all their shopping there. So the Coop are paying for a free bus to take passengers to shop at Tesco who are one of their competitors. It is hilarious that they have not realised this. Of course nobody is going to shop at a small very overpriced Coop branch when there is a large Tesco around the corner with a much bigger range and much cheaper prices.

I have a feeling that the Coop has just completely forgotten about this contract and just keeps on automatically renewing it every year. I am amazed that it still runs today. It is also the last remaining Coop Free Bus left in the UK.
Something to bearing mind as there are different Co Op societies (ie different companies)you have Co Op group (nationwide) and regional ie Southern, Central, Mid Counties), so certain Co Op may run free buses, others don't
 

Adtrainsam

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Service 288, which is run by Stephensons of Essex runs around Maldon Town Centre to the Tesco every half an hour Monday to Saturday. It is free however I am unsure if this is funded by Tesco or the Council itself.

It’s a pretty handy link, even if you just want to pop into the town itself, wonder why it’s not really promoted though…
 
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