My work colleague traveled on an advance single from Surbiton to Birmingham New Street. He got the 0711 to Vauxhall and arrived on time at 0731. Due to Victoria Line delays there was a queue to even get on the tube and he finally arrived at Euston at 0825, missing his booked 0823 train. At the ticket barrier for the 0843, despite protesting he was late due to the tube, they insisted his ticket was no longer valid and forced him to buy a new one (he had a meeting to get to so couldn't wait around to argue). I realise this is a common occurrence at Euston (I've had numerous issues but stand my ground) but how can he now get his £58 back that he should not have had to pay.