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Companies Using "Because of COVID" As An Excuse For Poor Service

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DelayRepay

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Worth mentioning that the Jeremy Vine programme on Radio 2 is having an item about this very topic at lunchtime today.

In the trailer, they gave an example of an ice cream van that you can only have 2 scoops of one flavour, not 1 scoop of one flavour, and another scoop of a different flavour.

Will be worth listening to just to see how ridiculous some of the answers are.

This is rather like a cafe I went to.

I asked for a full English with scrambled (rather than fried) eggs.

Not allowed. Full English only comes with fried eggs.

This despite the fact that there was a large pot of scrambled eggs on their hot plate and my friend managed to order scrambled eggs on toast.

I've used this cafe before and they always used to ask which eggs you'd like. But not any more. Because Covid.
 
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david1212

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A couple of weeks back I bought a very high value, investment item (worth four figures) as I was diversifying my savings, and had it sent to me via Royal Mail signed for special delivery.

I waited all day for it to come, and not only did it come after 1pm, it was just shoved through the letterbox.

I went online to see the signature and it just had a X with "COVID" written next to it.

Had the item been delivered to the wrong address I doubt I'd ever have tracked it; indeed when I used to live in a flat I relied on signatures to find who in the concierge signed for items that (regularly) went missing in their complex postal system.

Considering they haven't reduced the prices of their special delivery, it is quite appalling really to still be hiding behind 'COVID'.

The postie should still have rung the bell / knocked, put the item just inside for you, asked your name and ' written ' that on the tracking machine. If no answer leave card and return item to delivery office ....

.... which leads to my local one still listed as having vastly reduced hours for collections

Monday 08:00-10:00
Tuesday 08:00-10:00
Wednesday Closed
Thursday 08:00-14:00 & 16:00-20:00
Friday 08:00-12:00
Saturday 08:00-14:00
Sunday Closed

Just Thursday outside of standard 8:00 - 17:00 hours when every weekday used to be 18:00. If nothing else make Tuesday 16:00 - 18:00.
 

wireforever

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No doubt the toothless energy regulator has allowed energy companies to put up their prices due to them complaining to him profits are down due to covid.Should have been refused by the regulator help the country and customers out during these difficult times.
 

Spamcan81

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My local GP surgery still using Covid as a reason to prevent a face to face consultation with a doctor whenever possible.
 

bramling

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No doubt the toothless energy regulator has allowed energy companies to put up their prices due to them complaining to him profits are down due to covid.Should have been refused by the regulator help the country and customers out during these difficult times.

I suspect this is the thin end of the wedge. The predictions about inflation are certainly turning out to be correct. The question is for how long it lasts.
 

island

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I suspect this is the thin end of the wedge. The predictions about inflation are certainly turning out to be correct. The question is for how long it lasts.
Inflation is definitely going to start biting in the short run.
 

Smidster

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Going to add Premier Inn to the list.

They have put back Check-In times back from 2pm to 4pm because the hotels are busy over the Summer and it is taking them too long to service rooms.

Have to say PI have fallen behind rivals for me in recent years.
 

Merseysider

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Going to add Premier Inn to the list.

They have put back Check-In times back from 2pm to 4pm because the hotels are busy over the Summer and it is taking them too long to service rooms.

Have to say PI have fallen behind rivals for me in recent years.
I’ve stayed at 3 PIs in the last 2 weeks and on each occasion the cleaner has knocked on my door some time between 10am and 12 noon, presumably to see if it’s still occupied & they can clean it. I don’t appreciate the disturbance tbh - in normal times they wouldn’t bother you.
 

RuralRambler

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My local GP surgery still using Covid as a reason to prevent a face to face consultation with a doctor whenever possible.

Likewise, our GP surgery have stopped doing routine blood tests too. You now have to go to the nearest hospital for them. Nor are they doing blood pressure checks (apparently it's safe for the chemist to do them but not the surgery staff!), nor diabetic foot checks, etc. They're really just wanting to take the money and not actually provide any service!
 

Silver Cobra

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I’ve stayed at 3 PIs in the last 2 weeks and on each occasion the cleaner has knocked on my door some time between 10am and 12 noon, presumably to see if it’s still occupied & they can clean it. I don’t appreciate the disturbance tbh - in normal times they wouldn’t bother you.

Travelodge seem to have gone a slightly different route with regards to the cleaners/housekeeping (or at least their branch in Lowestoft has, where I had been staying for the last 4 nights). If you're staying more than one night, you have to put a tag on your door before 11am to request housekeeping to change your towels, empty your bin and top up your tea/coffee. It's somewhat of an upgrade from last year, where if you were staying for 6 nights or less, housekeeping wouldn't even go anywhere near your room throughout your stay, which meant having to ask at the desk for towels and tea/coffee.
 

duncanp

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Going to add Premier Inn to the list.

They have put back Check-In times back from 2pm to 4pm because the hotels are busy over the Summer and it is taking them too long to service rooms.

Have to say PI have fallen behind rivals for me in recent years.

I changed from a Premier Inn to a Travelodge because of this silly rule.

What really gets my goat is that they say they are doing it to "...keep me safe.." , because COVID means it takes longer to clean the rooms.

This is codswallop of course, the real reason is that they are short staffed, due to general recruitment issues in the hospitality industry, as well as the "pingdemic".

Funny how Travelodge can let me have a room at 12 noon though.

I guess "the virus" affects Premier Inns more, for some unknown reason.
 

VauxhallandI

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I changed from a Premier Inn to a Travelodge because of this silly rule.

What really gets my goat is that they say they are doing it to "...keep me safe.." , because COVID means it takes longer to clean the rooms.

This is codswallop of course, the real reason is that they are short staffed, due to general recruitment issues in the hospitality industry, as well as the "pingdemic".

Funny how Travelodge can let me have a room at 12 noon though.

I guess "the virus" affects Premier Inns more, for some unknown reason.
It makes you wonder how they were cleaning the rooms before
 

devon_metro

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No doubt the toothless energy regulator has allowed energy companies to put up their prices due to them complaining to him profits are down due to covid.Should have been refused by the regulator help the country and customers out during these difficult times.

No, this is untrue. Take a look at gas prices, carbon prices and coal prices for the real reason. Coal and gas prices are a global market. Prices have reached frankly unprecedented levels. Many utility companies will currently be losing money if their price hedging was poor. The new price cap is actually quite good value compared to the current cost of gas.
 

VauxhallandI

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No, this is untrue. Take a look at gas prices, carbon prices and coal prices for the real reason. Coal and gas prices are a global market. Prices have reached frankly unprecedented levels. Many utility companies will currently be losing money if their price hedging was poor. The new price cap is actually quite good value compared to the current cost of gas.
As an ex power and gas buyer I know that the subject is incredibly complex with so many variables of which many are outside the control of the energy companies that work on the price.

The way it is portrayed in the newspapers etc is so simplified that it’s basically a croc of...
 

johntea

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Going to add Premier Inn to the list.

They have put back Check-In times back from 2pm to 4pm because the hotels are busy over the Summer and it is taking them too long to service rooms.

Have to say PI have fallen behind rivals for me in recent years.

Just to rub salt in the wound...you can't even dump your luggage at the hotel until you can check in due to this 'CleanProtect' nonsense either!

"To help minimise touchpoints throughout the hotel, we’ve suspended our left luggage facility until further notice. Unfortunately, this means guests are unable to leave luggage with us at any point during their stay, however, guests can continue to use their room, including for storing luggage until 12pm on the day of departure."
 

trainophile

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Would make more sense if they brought the check-out time forward to say 10:00 or 10:30, and kept check-in at 2:00pm. How many people want to occupy their room after breakfast time when they are leaving? Most people just want to get on their way.

Whereas if you’re a leisure traveller you generally want to check in and have most of the afternoon to do things.

I believe the check-in time is returning to 2:00 from September, having just booked rooms in October and it’s given as 2:00pm.
 

185143

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Just turn up at 1400 and kick up a fuss. They'll have a clean room ready I'm sure.
To be fair, I turned up in Southampton a couple of weeks back at around 13:15 and asked to either leave my bag or preferably check in. All done amicably, certainly no fuss kicked up. They said I could definitely leave my bag and they'd see if my room was ready. I was in it about 5 minutes later.

Travelodge seem to have gone a slightly different route with regards to the cleaners/housekeeping (or at least their branch in Lowestoft has, where I had been staying for the last 4 nights). If you're staying more than one night, you have to put a tag on your door before 11am to request housekeeping to change your towels, empty your bin and top up your tea/coffee. It's somewhat of an upgrade from last year, where if you were staying for 6 nights or less, housekeeping wouldn't even go anywhere near your room throughout your stay, which meant having to ask at the desk for towels and tea/coffee.
That reminds me of the Premier Inn I stayed in in Belfast last October during the Circuit Breaker restrictions. Stayed for 6 nights and was told Housekeeping wouldn't enter my room "Due to Covid" although on the 6th night I'd have the choice of moving rooms. Breakfast was available to registered guests, but no evening meals even for takeaway to your room. The likes of Uber Eats and Pizza Hut got a lot of business out of me that week. Which led to the issue of the bin overflowing very quickly! I piled up the empty beer cans, bottles, burger wrappers and pizza boxes the best I could but it was still a tip by the bin. I even threw some of the bulky stuff in the bin on the street. I dread to think how much worse it would have been had there been a family in the room rather than just me. Fortunately I don't drink tea or coffee so aside from having to ask for fresh towels a couple of times, which were happily provided, it wasn't too much of an issue.

I had a bit more time for it all then as NI was in a semi-lockdown. The main thing I didn't have time for was off licences and shops being legally prohibited from selling alcohol after 20:00. WHY?? You can probably tell I found that out the hard way. Spending my Saturday night sitting in my hotel room eating Dominoes, drinking Diet Pepsi and watching TV wasn't quite what I expected when I booked the trip. I did appreciate the concession given to hotels being able to serve breakfast to registered guests though, perfectly normal aside from being table service only.

I can't help but feel Caledonian Sleeper are at least partly using "Because Covid" as an excuse to cover up the effects of their Industrial action.
 
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Merseysider

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Just to rub salt in the wound...you can't even dump your luggage at the hotel until you can check in due to this 'CleanProtect' nonsense either!

"To help minimise touchpoints throughout the hotel, we’ve suspended our left luggage facility until further notice. Unfortunately, this means guests are unable to leave luggage with us at any point during their stay, however, guests can continue to use their room, including for storing luggage until 12pm on the day of departure."
One I stayed at last week had no problem storing my bags from 12-2.

I imagine a lot of their staff are growing sick of the self-imposed restrictions / nonsense.
 

island

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I’m currently at a Premier Inn, and besides the 4pm checkin (which is continuing to end of next month) they also won’t come in and service rooms during your stay except for stays of 5 nights or more; a pamphlet in the room states this is to minimise contact and allow more time for housekeeping staff to clean rooms that are changing over.
 

Bikeman78

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I’m currently at a Premier Inn, and besides the 4pm checkin (which is continuing to end of next month) they also won’t come in and service rooms during your stay except for stays of 5 nights or more; a pamphlet in the room states this is to minimise contact and allow more time for housekeeping staff to clean rooms that are changing over.
That suits me fine. I don't want clean towels every day and I'm happy to make my own bed. I rarely use the coffee in the room because I don't like UHT milk.
 
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Mag_seven

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I’m currently at a Premier Inn, and besides the 4pm checkin (which is continuing to end of next month) they also won’t come in and service rooms during your stay except for stays of 5 nights or more; a pamphlet in the room states this is to minimise contact and allow more time for housekeeping staff to clean rooms that are changing over.

Oddly enough I'm also in a Premier Inn at the moment and the leaflet in the room states that they will service your room "on request".
 

trainophile

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I've been in a few B&Bs over the last couple of months, and I must say I quite like the fact that nobody is going to come into your room while you're out during the day. In fact when I discovered that someone had been in at one place (they turned back the bed covers (?) and opened the curtains, much to my annoyance as I purposely drew them to keep the sun and heat out) I felt quite annoyed.

I don't like using the Do Not Disturb thing when I'm not there, in case they think I've died or something, but it is quite nice to know you can leave your stuff strewn across the bed and no-one is going to see what a messy person you are.
 

Bungle73

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I stayed at a hotel last September where according to reviews I read they were refusing the loan of fans to guests in their rooms on hot days "due to Covid". Make of that what you will. I ended up packing my own just in case, but fortunately it wasn't needed.

There was also another hotel, which I ended up not staying at due to the lockdown, who insisted that luggage storage was a problem because cases had to be kept 1 metre apart - why I've never been able to work out.
 

kingston_toon

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Would make more sense if they brought the check-out time forward to say 10:00 or 10:30, and kept check-in at 2:00pm. How many people want to occupy their room after breakfast time when they are leaving? Most people just want to get on their way.

Whereas if you’re a leisure traveller you generally want to check in and have most of the afternoon to do things.

I believe the check-in time is returning to 2:00 from September, having just booked rooms in October and it’s given as 2:00pm.

As a night owl, this would be horrible for me and I won't book B&Bs etc for this reason (understanding why a small B&B needs the extra time to turn rooms). Unless I'm heading for an early-ish plane or train - and I rarely book these as I have a habit of sleeping in and missing them - I'm usually out the previous night enjoying the drinking establishments of wherever I am and the last thing I'd want would be getting up at 09:00 for a 10:00 check-out, wandering the streets in a daze until I finally wake up sometime early afternoon. :) Equally, it's rare I check-in anywhere before the evening, as I'm usually travelling during the day, stopping off wherever for a nosy round while just carrying my rucksack.

Different people have different requirements and I think there are enough people who like to get in / out early to compensate for those of us getting in / out late.
 

py_megapixel

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If there really are two fairly equal schools of thought on this, would it not make sense for the chains to have some rooms as late check-in and others as early check-in, and let everyone choose which they want at booking?
 

duncanp

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If there really are two fairly equal schools of thought on this, would it not make sense for the chains to have some rooms as late check-in and others as early check-in, and let everyone choose which they want at booking?

This is what Travelodge do.

You can choose an early check in and/or a late check out, for which you have to (not unreasonably) pay a small supplement.

You can even amend your booking later to add or cancel these options, and they will either refund you or charge you extra.

Funny how it is "safe" for Travelodge to do this but not Premier Inn.
 

py_megapixel

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This is what Travelodge do.

You can choose an early check in and/or a late check out, for which you have to (not unreasonably) pay a small supplement.

You can even amend your booking later to add or cancel these options, and they will either refund you or charge you extra.

Funny how it is "safe" for Travelodge to do this but not Premier Inn.
I meant something slightly different actually.

For example, if your hotel has 4 floors, you could have the odd numbered floors as "late", with something like check out at 12.30 and check in from 5, and the even numbered ones as "early", with check out at 9.30 and check in from 2. When you book you could be asked if you want a late room or an early room.
 
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