Back on topic, I’m on the Fort William sleeper now down to London.
Their website states rooms available from 1920, so that is when I turned up, & lo and behold the room wasn’t available. More than ten minutes later we’re greeted by a rather gruff member of staff, literally barking instructions and questions, before we’re directed onboard.
Not a good first impression.
He then reappears in the Club/lounge carriage as I arrive to make a reservation - barking “mask on” at me the minute I step through the door. I tell him I’m exempt, and his response is “Are you? Hmmm.”
Obviously I’ll be feeding back to CS, but this is appalling.
Edit: Arriving at 2030 for my lounge car reservation, it was 15 minutes before anyone was able to take my order. It took 10 minutes for a simple bottle of gin to arrive, though the food followed soon after. I was ready to pay at 2105, and it was almost twenty minutes before a member of staff effectively told me and the group opposite [that due to no signal] we should go to our berths and they’ll bother us for payment later - quite why they couldn’t have mentioned this earlier I don’t know.
So my advice to anyone considering using the lounge car is just don’t bother.
Second edit: payment finally taken at 2147.
Slow doesn’t even begin to cover it!
Another edit: The toilet doesn’t flush, there’s no hot water in the shower, and the cold water coming out of the showerhead is at a trickle. Fantastic.
Edited again: 15 minutes later I’m in a new room with working water - so I’m very impressed that the staff sorted this out, but not impressed the issue arose in the first place...