Blinkbonny
Member
- Joined
- 16 Mar 2018
- Messages
- 353
Just booked my wife Coventry to Bath and Return. Blithely ticked Disabled Railcard of course as she's had one for several years.
Thanks to the many instances on this Forum, it suddenly occurred to me to check it - and sure enough it expired last March.
Should be more careful, you might think, but the thing is Every year without fail she gets a reminder and then renews. This year nothing.
She rarely travels by train, the card barely pays for itself, and she just assumed she was good to go.
It seems to me that in their refusal to grant any extensions to Railcards that have been largely redundant for much of the pandemic, they have taken the option of just letting them quietly expire without warning instead.
This is hardly good customer service - and it would have been interesting to see if TOC's would have been as keen to threaten prosecution to a Disabled card as they have been in several instances for Young Persons.
Thanks to the people on this forum that have shared their experiences she has avoided finding out. Just as well as she would have been devastated.
Thanks to the many instances on this Forum, it suddenly occurred to me to check it - and sure enough it expired last March.
Should be more careful, you might think, but the thing is Every year without fail she gets a reminder and then renews. This year nothing.
She rarely travels by train, the card barely pays for itself, and she just assumed she was good to go.
It seems to me that in their refusal to grant any extensions to Railcards that have been largely redundant for much of the pandemic, they have taken the option of just letting them quietly expire without warning instead.
This is hardly good customer service - and it would have been interesting to see if TOC's would have been as keen to threaten prosecution to a Disabled card as they have been in several instances for Young Persons.
Thanks to the people on this forum that have shared their experiences she has avoided finding out. Just as well as she would have been devastated.