In all cases where the passenger is at fault, if they behaved themselves there would be no need for a dispute.
However, (and here's a kick in the teeth for the employees) if the Railway staff concerned had more than a trickle of the knowledge they should have, and didn't have such strong anti customer views (whether they stem from the above issues or not) then there would rarely be need for remarks and complaints, sarcastic or otherwise.
If railway staff keep abusing their power, keep taking advantage of the almost entirely unregulated nature of the railway itself, keep taking the revenue positive option, keep playing with their customers livelihoods then these customers will keep complaining, and some of them will be abusive. It is NO justification for it, but it WILL happen and the railway should understand this.
Railway staff get enough unjustified abuse as it is, it's worrying that they don't see the problem with poking the bear so to speak when they treat their customers like dirt, and it's unfair on the bulk of the staff who are professional.
However, (and here's a kick in the teeth for the employees) if the Railway staff concerned had more than a trickle of the knowledge they should have, and didn't have such strong anti customer views (whether they stem from the above issues or not) then there would rarely be need for remarks and complaints, sarcastic or otherwise.
If railway staff keep abusing their power, keep taking advantage of the almost entirely unregulated nature of the railway itself, keep taking the revenue positive option, keep playing with their customers livelihoods then these customers will keep complaining, and some of them will be abusive. It is NO justification for it, but it WILL happen and the railway should understand this.
Railway staff get enough unjustified abuse as it is, it's worrying that they don't see the problem with poking the bear so to speak when they treat their customers like dirt, and it's unfair on the bulk of the staff who are professional.