Recent content by zoothorn

I had to chase Great Northern for a lost Delay Repay claim for a 30-minute late arrival. Without going through a whole chain I missed a connection as a train had departed 11 minutes earlier (reason unexplained) so had to get the next train on a half hourly frequency timetabled service. This is...

Earlier this year (pre Covid) I got a 3year senior railcard loaded with absolutely no fuss at the Tramlink shop just down the street from East Croydon Station

Website is up but continually looping, rejecting passwords and sending invalid links in the reset password link. Looks like I'll have to buy a 1 year railcard at the station, so that will be extra revenue for RDG due to their inability to run, what used to be a very reasonable website

In recent years when my wife and I are travelling together on identical tickets, we have had one claim accepted and one declined, presumably different people have dealt with each separate claim, this was especially galling when we had tickets bought on a Two Together Railcard. In every case a...

Having tried to that with Greater Anglia and GN, and having one claim accepted and the other rejected as a duplicate, it caused more problems than doing two separate claims and that was with tickets bought using a Two Together Railcard! I always submit separate claims now

I had a Sunday Telegraph £10 one a few weeks ago and that allowed an EC and connections booking, even though the T&C said EC only

I had this issue recently with a 10 min FCC delay causing a 60 min delay on a journey completed on EC. I had to do three postal claims as there were three of us and as mentioned FCC only include FCC stations on their online form. They all went in the same envelope to save postage. I had to chase...

FCC sometimes announce that this is acceptable to go Hertford to London via Stevenage on their website but it seems to depend on the extent of the rail replacement. If its no trains at all south of Hertford North then generally its allowed and staff do seem to be in the know, in my experience...

Be aware that at Hertford North station they will happily sell the split of Hertford stations to Crews Hill and the Zones 1-6 travelcard, when I asked for the ticket to be issued as a Hertford stations to Boundary Z6 instead I was told it could not be done. As I was not intending to be on a...

Hertford East station displays a large poster defintively stating that there all seating on trains from that station is available to standard class passengers, even though the majority of trains are now worked by 317s or even 379s sometimes! I have had a ticket check with a standard ticket...

I had had some discussion with FCC about a similar situation at Hertford North. Shortly afterwards official looking stickers appeared on the TVMs that do vend groupsave tickets. The particular problem with groupsave on TVMs to me is that it is only offered when you have selected the number of...

My wife wanted to buy an all zones travel card from Hertford East with a network railcard. The ticket machines at HFE were out of order, in one case and in the other rejecting credit cards and notes. So she tried to buy the ticket at Seven Sisters before changing to the Victoria Line. The...

With a family railcard they are a great bargain. The only problem I had was a couple of years ago when Haymarket station refused to issue Edinburgh plus bus tickets. Never had an issue with a driver taking them. What I don't understand is why in some areas where here are several stations within...

From a recent visit there I can confirm that Crews Hill has only a validator, there are no ticket purchase facilities of any kind there, hence its exclusion from the PF zone

The waiting and queuing facilities at St Pancras are far superior to Gare du Nord which, when I used it last year, were cramped, crowded and not particularly well organised