WesternLancer
Established Member
- Joined
- 12 Apr 2019
- Messages
- 7,245
Yes. I recall that. Anglia case must have been one of the first big trawls identifying many. Perhaps over a hundred plus people. But the op’s explanation here is so incredible that I’m prepared to believe their misunderstanding could be genuine. But EMR believing it is another matter.I can recall cases in the forum where season ticket holders were using real time train monitoring apps to find out which trains within the validity of their season tickets had been delayed, and submitting claims to have travelled on those trains. Recommendations to people with unusual travel patterns and genuine claims included taking photos of departure boards at the stations where they had been initially affected by the delayed or cancelled trains. Greater Anglia did an exercise in this area where people who worked in the city of London genuinely went to Liverpool Street, found their intended train was disrupted, repaired to a nearby hostelry for a couple of hours, caught a much later train, and submitted delay repay based on what they could have caught without the refreshments. I think they detected the anomaly through records of times when the season tickets were scanned. This was deemed abuse of the system. Like @WesternLancer I think @George53 will have an uphill struggle to present a credible explanation of his apparent misunderstanding of the process.
Perhaps the op needs to write to emr to say they have made a fundamental miss understanding and need to apologise and arrange to make a repayment. Or indeed seek legal advice on best way forward as previously suggested.