Posting on behalf of a relation.
Relation leaving London at approx 3.30 AM on overnight train to Bedford and tapping in on Keycard.
This train is all stations and (very) slow
Keycard has started tapping them out, guessing (correctly) the tap out station about 20 minutes to an hour before they arrive then treating their actual tap out 20 minutes to an hour later as separate journey in which they tapped tap out without tapping in and charging a £50 penalty fare.
They have phoned up but had no confidence the person on the end (who ssid they would refer it) had any idea what they are doing.
This is an utter disgrace and I am wondering if they have done a software upgrade that is not working properly.
Relation leaving London at approx 3.30 AM on overnight train to Bedford and tapping in on Keycard.
This train is all stations and (very) slow
Keycard has started tapping them out, guessing (correctly) the tap out station about 20 minutes to an hour before they arrive then treating their actual tap out 20 minutes to an hour later as separate journey in which they tapped tap out without tapping in and charging a £50 penalty fare.
They have phoned up but had no confidence the person on the end (who ssid they would refer it) had any idea what they are doing.
This is an utter disgrace and I am wondering if they have done a software upgrade that is not working properly.