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If a human error affects a consumer - business transaction, the business loses out in nearly every situation because the law gives a bias towards the interest of the consumer. If a human error affects a business - business transaction the law doesn't treat them differently. That's simply the way...

Can you point out some evidence of anyone doing that on this forum? I've never seen any myself, ever.

Ironically that's the one transgression which there is a right to have reversed retrospectively, though of course only on one occasion.

Yes, that wouldn't work everywhere, and by definition not optimised both ways around on a journey. It would be workable at one end of nearly all journeys, but that still doesn't capture most people who start at a secondary or minor station.

There's an easy way around it, which is to prevent people who don't have the correct ticket from boarding the train. See Colchester as an example where an extra check at the platform often happens, or London Euston where there's often a manual check for Avanti West Coast services instead of...

If a customer sees what they believe is a pattern it's always worth contacting the customer service of the operator to ask for an explanation. If there's no reply, or if the reply is unsatisfactory, that can then lead the customer to a contact to the Traffic Commissioner. Just because in general...

I was refused in my offer to pay with a Danske Bank note onboard a ScotRail train once. The customer host even said to me after making my drink "that's not our money". After about 10 minutes of waiting around the card machine did work so at least they got paid, but the crew were certainly...

Just to note the typical journey time of the GWR service is 45% - 50% longer than the CrossCountry. This is inevitable given the number of extra stops necccesary. 1714034341 If you look at their times at Taunton you'll see the gaps are rather longer.

This is correct of course. But it's also worth adding that in 2019 a small number of extra services were added between Exeter St Davids and Bristol Temple Meads, most of which ran through from Manchester Piccadilly. A true half-hourly express service Bristol - Taunton - Exeter would of course...

I think that is relative!

I think a lot of short / medium distance services similar to this one at this sort of time would qualify on a Saturday or bank holiday morning, but would carry a handful of passengers on working days.

It is as the return portion is being used: https://www.nationalrail.co.uk/ticket-types/validity/lv

And of course, kudos to Unison for funding a test case right through to victory in the Supreme Court.

I think that this recent judgment from the Supreme Court may deserve its own thread for discussion. This appeal concerned the status of a gap in the Trade Union & Labour Relations (Consolidation) Act (TULRCA) 1992 around the protection for those engaged in lawful industrial action. Ms Mercer...

Please may I suggest that you re-read the OP's posts and then reconsider this? All of this seems to me to be a misunderstanding and you could have avoided it all by just having a closer look at the words the OP has used? 1713960674 I'm not sure this is immediately relevant to the point at hand...

It worries me a lot that so-called supporters of the railway take the line that the customer is simply mistaken in their understanding of the price of rail tickets. It's a hilarious idea to me that people aren't capable of comparing prices like with like between the competing operators.

The OP isn't arguing against any of this in their video ideas though are they? Have you actually read their posts? Can you give us a bit more information about your objections to their ideas please? 1713952933 Your suggestions here are totally ridiculous, and I can't see where anyone has said...

The restriction must be followed as written in normal circumstances. If you're following it, you're fine.

Even if that guidance didn't exist internally, there's no approach to calculating a refund prescribed in a circumstance where no trains are running for one of the journeys on a ticket that covers two, and the other journey having been taken. I think that calculating a cost per journey is the...

The entitlement to a refund of the difference in fares is written out in Condition 29.2, but it only applies where the customer chooses not to travel, as it begins with "In such cases...". For a case where the customer could not complete their journey because of a delay or cancellation, the...