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A penalty fare can not be issued afterwards. The TOC ( train operating company) will send you a letter asking for your account of what happened.When it arrives - it can be weeks or even months - post the letter here with your personal details and reference numbers obscured. Forum members will...

The Swanage Bus Station (its bus stops outside the heritage railway station) toilets are on the railway station platform. To access them you have to go through the booking hall and onto the platform. They have been closed from time to time due to serviceability issues (blocked drains). There are...

If the ticket had been used previously then the appeal has no chance of success (except see below*) If the ticket had not been used previously and was valid then a good chance of success. *If the Penalty fare was deficient in some way then that may be grounds for a sucessfull appeal. Please...

Please upload the letter you have received with any personal details and reference numbers obscured so forum members can assess. Are you admitting that you did not have a valid railcard? Surely if you have replied then you have replied and the ball is in their court?

Why not just put. I wish to confirm that my contact address is: Mr J Bloggs 14 The Avenue ANYTOWN AO12 4BQ My email address is [email protected] Please can you confirm receipt? Thank you.

Thank you for the update. I trust you are as happy as you can be with the settlement.

From memory these could be done using an explorer ticket so were excellent value for money especially for families

Having the same response is unlikely to have any bearing on the outcome. Only answer the stated offence.

The vast majority of the general public (and for that matter rail workers) have no idea of the concept of elasticity of demand and how it works in practice. Cutting fares, as is so often proposed, very often results in less overall revenue and increased customer dissatisfaction when they wish...

The implied reason may well be so, but many organisations advise their staff not to touch customers mobile phones for reasons of (1) possibly dropping the phone causing physical damage (2) fears that the customers privacy may be breached, inadvertent accessing of personal data (3) suggestions...

Yes case closed.

Yes but even when booking well in advance. Many of us are going for business or leisure reasons where we know the time we have to be there but are unsure when we will finish and therefore what time we need a service home. Contrary to what some may think, I occasionally travel OGS (On Govt...

What I invariably want is a fixed time journey outbound and a flexible time journey inbound. I want to see the fares for a FIX FIX versus a FIX FLEX so I can then judge whether the additional fare (difference between fix and flex) for the FLEX on the inbound is something I am prepared to pay.

Assuming the papers haven’t gone astray then the timeframe including a couple of weeks for the papers to be processed and sent has elapsed. Well they could ask for a payment but if you decided not to pay their options are limited. They could issue civil proceedings but afaik they haven’t...

No do not follow up. They are out of time to prosecute you (lay papers before a court within 6 months of the date of the offence).

Prior to taking action for non payment, they usually prevent payments from being made. I would not think anymore about this.

A sad story and you have my sympathy but a classic case where the custom and practice of failing to follow the rules has consequences which could be very severe indeed. There are two ways to look at this: one is the change in culture from turning a blind eye to very minor infractions the other...

1. The issuing of a penalty fare is the choice of a railway employee literally put on the spot to make a decision within a matter of minutes without being able to mull it over (ie review the situation) or seek guidance from a colleague. The employee has a limited choice of actions to take. 2...

But that doesn't seem to work as evidenced by the issues seen at Stansted Airport by passengers who boarded at Tottenham Hale. IMHO the whole system: fares, ticketing and enforcement needs to be made much much simpler so the process of educating the travelling passengers (and they...

As someone who sees the Swanage service from time to time the passenger numbers seem to be very low indeed. On the times I have travelled on it it has been just me between Swanage and Poole.