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That's a great explanation, thank you.

Hi all, Forgive me if this is discussed elsewhere - this isn't my usual part of the forum! I live in Wolverhampton and I'm just curious really what's going on with the strange mix of buses we have, particularly on the 1 (Dudley - Tettenhall Wood) service. I'm sure they used to be almost...

We have also seen this explanation (buying child tickets on behalf of a younger sibling) a few times here recently, and if we've seen it a few times, you can bet the people doing these investigations for the train companies will have seen it many times...

Yeah, it does a bit, but I get you... ... OK, yeah, it definitely does now!

One of the biggest problems when using Social Media (and indeed other online channels) to do customer service is when companies don't empower their online teams to make decisions and handle requests in the way that customers might expect. I think the above is an example - the Control teams were...

Drastically off-topic, but if you are a retailer where you are in a position to buy directly from the Coca Cola Company, they will often supply you with resources like branded signage, fridges, etc. and you'll get a favourable rate. They will also come and check from time-to-time that you're...

An obvious (I think?) application that springs to mind here is the Stourbridge shuttle. From Stourbridge Junction use the existing branch line in "rail mode" to get to Stourbridge Town... where the platform is already basically right next to the bus station... switch to bus mode and off around...

Taking this at face value, I would imagine this poster is not the first person to be caught out that way. Why does the railway use these unusual three letter abbreviations for months? In literally every other walk of life I can imagine, January is JAN not JNR...

Apologies if this is obvious, but perhaps worth asking, why don't increased passenger numbers = increased revenue?

Or, in the case of some particularly well-known stations of course, the name without "railway station" or "train station" or indeed "station" at all. If I'm talking about travelling to "New Street" most would understand (from context, if nothing else) that's Birmingham New Street Station and...

If you're actually going into Wolverhampton on your crawl, make sure you visit The Great Western, not far from Wolves station. Absolutely cracking place. Cheers!

Siri, show me someone who's never tried to get a 3 car 323 out of New Street at 6pm on a weekday...

For the record (and recognising we're drifting off-topic) I recently had cause to contact National Express West Midlands about the behaviour of one of their drivers and received a well-written reply (clearly not a copy/paste job) addressing the points and reassuring me it would be dealt with...

Regardless how accurate that figure is, it is always true that "two wrongs don't make a right". If the senior management of Train Operating Companies recieve large bonuses despite the poor performance of the companies they run, that doesn't mean that's it's right to evade your train fare. The...

If it's the word I'm thinking of, they must have been pretty thin-skinned! Surely people in roles like this, hear that all the time!

Whilst the commentary here appears worthwhile, it's worth noting that it does not appear to be entirely impartial. There's a (brief) reference to a software tool they're developing which, of course, would be of use in this type of investigation...

I'd say even if you've had an "equipment failure" of this nature, saying "I'm not going to patronise this establishment because they're making me use this technology that once failed" is mad. My shower broke down once... Doesn't mean I'm never going to shower ever again.

I suspect the people who object most strongly to card-only have unfortunately fallen victim to a conspiracy theory that says that the government (Governments? The European Union? A global 'new world order'?) are seeking to eliminate cash and move to some kind of centrally-controlled digital...

... and happens on literally every claim I submit with WMT.

I live in Wolverhampton and for the life of me cannot see why the idea of a Tettenhall station keeps cropping up. There's a very frequent and generally reliable bus service between Tettenhall and Wolverhampton, where you can get a train anyway. Or, the erstwhile residents of Tetttenhall...