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    Delay repay - passenger or ticket buyer?

    Myself, my son and two friends went to Manchester for the day yesterday (great fun at the Urban Playground, an Escape Room and some excellent food and drink at Bundobust). I bought all the train tickets (in advance using RailUK Split Ticketing :) ) for us. Return journey was on TPE and the...
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    Late train and missed connection to season ticket travel

    Reading this forum is illuminating in the challenges of ticketing! After my Northern trains cancellation, my return trip home was also affected. I'm going from Manchester Piccadilly to Dundee. I've a TPE ticket from Manchester to Haymarket. From there I catch a Scotrail train to Dundee. I...
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    Northern Only ticket - delay repay assumes used TPE?

    Looking for some advice. Had advance single ticket for 0845 from Lancaster to Manchester Piccadilly (arrive 0958) last week. Ticket valid only for Northern Trains only. Train was cancelled. Asked at ticket office if I could use ticket to catch the next TPE train to Manchester. Told No, you...
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    Caledonian Sleeper - Delay Repay - Kestrel Trackside Monitoring

    Hi, I'm looking for some advice. I was on the Caledonian Sleeper arriving at London Euston last Monday morning. The train was delayed and checking my phone, we arrived just over an hour late. The next day I started my delay repay claim, gave a link to the relevant service on...
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    Risk Analysis Query - overcrowded train vs. defective coach

    My usual 3 coach class 170 train to work this morning was defective - neither set of main doors in Coach A were working so the connecting door was locked to put the coach out of use. I had been sat in Coach A, but was asked to leave for the ubiquitous 'it's for your safety' reason. Thus, the...

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