Search results

I can think of a list of guards on this forum that would agree with you and follow the exact same procedure. Unfortunately the commission and those non existent targets will be the only focus to some.

Maybe i should have worded it "The method people claim could have the most trouble"

It's disappointing to see that the option of using the booking office is the one that is likely to be most problematic.

Surely we aren’t suggesting that Northern will sell a ticket with an itinerary for a train that has already been removed from the timetable, by them?

For the avoidance of doubt. The link above for the date in question mentions 2 things that when accepted together should be more than enough evidence to show the ticket should be deemed valid (regardless of what Northern wanted). 1. Route(s) affected : Transpennine Express between Manchester...

Couldn’t agree more.

I believe they’re just considered a service provider so can essentially charge what they like for arranging the tickets for you. You may find booking the hotel direct is cheaper than the suggested price there too. That said some of these service providers do get good rates from hotels meaning...

I didn’t feel it was advertised particularly well in the first place, other than on their own website. NRE did show it, but not on the Industrial Action page, only on the travel updates page. I’m using a couple of XC services on Saturday. In a strange way it’ll actually be a bit disappointing if...

It doesn’t make this invalid, however the scan may change what a member of staff’s device displays and/or whether another barrier lets you through on your actual return. I think the only thing to do is expect a bit of hassle and plan to explain what happened. The combination of all scans on...

Compared to most of the things that this operator does it’s fairly acceptable. All of the seats that can be reserved have been reserved. If you’re wandering through a carriage without a seat reservation looking for a seat without one you’ll not have much luck, the message directs you to coach B...

They may be able to unless a) The website has been changed in the time between the offence and it being used as a defence. b) The railway and court have already made up their mind about the case on the golf course so doesn’t care about any defence.

I suspect that would not come across as well as just asking if they can get on and would alert the staff member to their knowledge. More chance of receiving a firm NO from them here.

The first 3 sites I looked at had 3 different varieties of information about facilities at Croston. This is the level of consistency we have come to expect on the railway. It’s staffed according to Grand Central.

Anything can really. I believe if they have reasonable suspicion a crime has been committed then this doesn’t apply. It’s reasonable to suspect this is the case here. It’s not really for the passenger to prove this but any easy evidence or a statement from the driver would be worth having. IF...

I thought connections were always formed of the minimum connection time at each London Terminal plus the transfer time (which in some cases will vary depending on the time of day). This should be 31 minutes (15 minutes for each station minimum connection time and 1 minute transfer time). Has...

When all trains are more than the old ticket price (by nearly 50% in many cases) they cannot argue that the aim is to redistribute passengers onto quieter services.

Yes. There’s too many rail staff using incorrect terminology with this sort of stuff. It’s a shame given they’re usually trying to help. In many cases it doesn’t matter but when it does it REALLY does. There are staff who also direct passengers to the wrong process. EMR have done this more than...

That’s the whole point though. There won’t be any approach, robust or otherwise from any authority. There won’t be any significant lost customer goodwill as most use 3rd party retailers and just go for the cheapest option without any regard (and often any basic understanding) for different...

Awfully convenient for them. Not me gov.

Yes, but why should an operator inconvenience its own passengers by accepting others* if they aren’t compensated for it. It’s a business to maximise profit at the end of the day, even if it’s run by the government. It shouldn’t be, but it is. * Excluding the rights under section 28.2 of...