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We'd normally start with our best guess at a split. Usually this is right. So, no time at all is the answer. Most people have used trainline and we know where they split most journeys. Very rarely someone says "I found it even cheaper online" so we ask to see what that journey was. Either they...

It is also worth noting that a number of customers have checked fares online and quote the split fare, so we just need to find the same-or better-split.

They used to have a Train Manager in one set & Retail Services Manager in the other. But they're short on RSMs now, which will explain the set not being in service.

If you Google split train tickets you'll be offered several. However, unless a niche case, generally Scotrail is our goto website if we're stuck for ideas.

You generate an itinerary the customer is happy with and sell tickets appropriate to that. If they want flexibility then you don't include advances. The itinerary has done all the connection times for you & if on non-advance ticket doesn't matter too much, barring any off-peak restrictions. But...

Just for clarity, it's rare we'd use a website to check a split. Experience means we know where to split for most journey options we're faced with. But if a journey is still more than a customer wants to pay, it's a weapon in the armoury. But I'd say it's used once a month at most. But for most...

We know the regular split points for a lot of journeys. There are websites that can use to check too

Of little help here and now. But we had an internal brief saying this option will come in a future update, so things are looking up for the future.

You pop the journey into the journey planner mode and it keeps the journey, so the time will change with the split. It's very basic stuff in a ticket office and incredibly simple. It's nowhere near as complicated as you're trying to make out. The best deal is very customer specific, some...

It is easy. The date and time on ticket office systems remains unaltered till you issue the tickets for this reason. Not all splits involve advance tickets. Indeed, only a teeny tiny amount of ticket office sales involve advances, the vast majority are walk-up tickets for immediate travel

We were shown in training how to look for and issue splits, and actively offer them where either it doesn't make any difference to an itinerary or it saves a lot of money or the customer specificly wants the cheapest fare. Everyone in the ticket office knows the most common ones and they're...

They are both Avanti ticket offices. At WMT all daytrippers except family go on PRT, there's no option to use blue stock-even if we had any!

It depends exactly where you are going, but generally it is fine to change at Galton Bridge rather than Bhm. Depending on the journey and time of day a daytripper may be cheaper anyway & thus you can go anywhere. Don't forget that if you have a West Midlands bus pass you can use it for free...

The only daytrippers now issued on blue stock are the family ones. Others are just normal orange stock, which in WMT land is PRT. But they'll be used to orange CCST. You can buy on bus or metro aswell as train stations. Or order online and a Swift card

I thought it was really good. It is, after all, not a documentary so it isn't going to be realistic. Spoiler alert: I've seen Paddington & bears don't really talk. I've heard Dr Who isn't a real GP either. Slightly incorrect carriages, a non-existent TOC and a retired driver who knows too many...

I applied for the vacancy at Walsall ticket office. I got a video interview and now have an in-person interview, at Walsall, this week. I booked the interview as soon as they sent the email, and there only 3 slots to choose from, does that mean they are only interviewing 3 people? It simply said...

Am I right to say via Birmingham is a permitted route Euston-Stafford. Put another way, if I want to come back on the 23:00 and get off at Wolverhampton is it okay?

Bank Holiday weekend we went Midlands to Edinburgh at 70MPH, no issues at all. The only real "issue" was Killington Lakes on the way back where the chargers were hideously slow.

So why aren't they recruiting then? They seem to be making no effort at all.

It did, but no longer does.