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It probably is trivial, but it's less pleasant when you are there. The member of staff was seated next to the gate (at the other side). This was not a remote operation. Now, there are two entrances to Chichester and there is a slim chance he was monitoring the other exit remotely and his...

Just had an unpleasant experience trying to enter the station at Chichester with a mobile ticket. They only have one gate with a scanner for mobile tickets and the staff member monitoring it has to swap the direction around. Just had a very rude Southern staff member claim I had to hold my...

I've never consider printing them out. I always just show them on my phone, generally in the app for whatever company issued them. It gets most complicated when you've purchased different parts of the journey from different companies. But if I was going to do so, I'd prefer one series of...

Good to hear. I do vaguely recall that now, but the website just doesn't mention this either way.

I'm sure this is answered already, so apologies, but how does the CS work right now for solo travellers - in particular, in relating to sharing? It's about 20 years since I last used it, but I fancy taking a journey from London and back when I get some leave from work this summer.

This gentleman did approach the guard. It was as we were waiting to depart Euston. Thanks for the replies though. Rather confirms what I thought.

Just overheard a conversation in first class. Commuter with an annual standard season ticket, wanting to upgrade to first. Said he did it regularly. Guard said Virgin staff had been told to no longer offer that, had been previously “making up” the fare and it was fraudulent. Commuter went to...

Regarding the safeguarding discussion, this should be a standard part of staff training. If not, it raises serious issues. To me, with a load of students commuting to college, it should be obvious to staff that their age range will be 16 to 18 (and, 5 months ago, few of them would have turned...

I used to commute regularly between Coventry and Birmingham - and I quite often had to stand in first class during rush hour. (this is with an nNetwork pass with First Class addon) Yes, a lot of people chance it, but the trains do get full, particularly during term time when there are lots of...

Hi, next week I'm booked through work to travel from Birmingham to Leuchars on an Off Peak Return. The tickets are paid for through the work travel agency and in my possession. I now need to be in Manchester that morning for a job interview. Although this isn't a secret from them, I can't...

Spend many hours of my life enjoying the railways of Britain - sometimes with the benefit of a seat.