Delay Repay for tomorrow

NathanPrior · 15 Feb 2013

Right, going to Hull but due to the land-slip will arrive an hour later into Hull, so could this be claimed on Delay Repay despite Hull Trains site saying:

"We will not accept claims for a refund if we have previously published an amended or emergency timetable or given details of an alternative route due to engineering work"

However, this "revised" timetable is only shown on National Rail and not the Hull Trains website.

On the way back I would be entitled to a full refund as the train is completely cancelled if I am correct?

RailUK Forums

GadgetMan · 16 Feb 2013

Did you buy the ticket before or after knowing about the disruption?

John @ home · 16 Feb 2013

NathanPrior said:
going to Hull but due to the land-slip will arrive an hour later into Hull

Going to Hull from where?

National Rail Enquiries indicate that it is Northern Rail services between Doncaster and Hull which are being diverted via Selby, and will not call at Goole. Hull Trains services usually run via Selby, so I'm struggling to understand your delay of an hour.

bb21 · 16 Feb 2013

John @ home said:
Going to Hull from where?

National Rail Enquiries indicate that it is Northern Rail services between Doncaster and Hull which are being diverted via Selby, and will not call at Goole. Hull Trains services usually run via Selby, so I'm struggling to understand your delay of an hour.

HT were booked via Goole this weekend but now will be diverted via Snaith and Knottingley, adding around an hour to the journey. Timetables on HT website.

John @ home · 16 Feb 2013

bb21 said:
HT ... now will be diverted via Snaith and Knottingley.

Ah, yes. Some interesting routes available.

Goole 1102
Potters Grange Jn pass 1103½
Rawcliffe pass 1109
Snaith pass 1113
Hensall pass 1123
Knottingley pass 1131
Pontefract Monkhill pass 1134
Crofton East Jn pass 1143
Crofton West Jn pass 1144
Calder Bridge Jn 1147 1154 reverse
Crofton West Jn pass 1158
Hare Park Junction pass 1201
South Kirkby Jn pass 1204½
Adwick Jn pass 1209
Adwick pass 1210
Doncaster 1217
http://www.realtimetrains.co.uk/train/O61015/2013/02/16/advanced

NathanPrior · 16 Feb 2013

GadgetMan said:
Did you buy the ticket before or after knowing about the disruption?

It was booked 3 weeks ago

John @ home said:
Going to Hull from where?

National Rail Enquiries indicate that it is Northern Rail services between Doncaster and Hull which are being diverted via Selby, and will not call at Goole. Hull Trains services usually run via Selby, so I'm struggling to understand your delay of an hour.

London Kings Cross.

34D · 16 Feb 2013

NathanPrior said:
On the way back I would be entitled to a full refund as the train is completely cancelled if I am correct?

You will be able to use your ticket to travel on any train either this weekend or Monday, or otherwise can have a full refund, or amend it under normal rules. Source: http://www.hulltrains.co.uk/land-slip-incident/

I assume that (if you are returning to London) a refund isn't in your best interests...

NathanPrior · 16 Feb 2013

34D said:
You will be able to use your ticket to travel on any train either this weekend or Monday, or otherwise can have a full refund, or amend it under normal rules. Source: http://www.hulltrains.co.uk/land-slip-incident/

I assume that (if you are returning to London) a refund isn't in your best interests...

It would generally of been better for me to return from Hull today yes, don't want to be stuck there for more than necessary.

The train manager had no idea if it classed for delay repay so that was a great help.

Delay Repay for tomorrow

NathanPrior

Member

RailUK Forums

GadgetMan

Member

John @ home

Established Member

bb21

Emeritus Moderator

John @ home

Established Member

NathanPrior

Member

34D

Established Member

NathanPrior

Member