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Advice needed - Installing new graphics card in a PC

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GusB

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I've recently purchased a graphics card to install in my PC. The computer, a Dell Vostro 260, is one that I bought for work purposes a few years back. While it's getting on a bit, a memory upgrade (8 from 4GB), a new solid state drive and a fresh installation of Windows 10 has more or less given me a brand new computer.

The problem is that the on-board Intel graphics chip doesn't really cut it as far as some newer games are concerned. I'm not looking to run the most up-to-date titles, but it'd be nice to get better performance with some of those that I already own (Trainsim being one - the version I bought in 2015 was fine, but the updated version of this is absolutely awful).

I purchased a Saplos card (AMD Radeon HD6570), having googled to find a suitable one from around the same era as the computer itself. The problem is that the computer does not seem to recognise it at all. Plugging it in to the PCI-slot seems to result in the on-board graphics being disabled, but there's no output from the new card. As far as I can tell, the it should take power directly from the motherboard - there's no socket on it to take a feed from the power supply. Someone suggested that the power supply itself may not have enough oomph, and a visit to the shop at my local computer recycling centre resulted in them lending me a reconditioned power supply to see if that would solve the issue, but no joy so far.

I've checked the BIOS to see if there's any way to toggle the PCI-e slot on or off, but there's no such setting. As far as I'm aware I have the most up-to-date BIOS possible.

If I can't get it to work I'm still within the return period for sending the GPU back, so I won't be out of pocket. I'll go back to the recycling place and pay them for the new power supply because it's a hell of a lot quieter than the old one (and I can't be bothered with having to remove it again!) I'm beginning to realise that I'm going to have to resign myself to the fact that I'm simply dealing with old technology and the whole thing will need replacing. It has served me well and I'll be sad to have to retire it!

Does anyone have any ideas as to how I can get this GPU to work? Maybe I'm just being optimistic, but I can't help feeling that there's something simply that I've overlooked.
 
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dgl

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All I can think of is some incompatibility with the card and the PC (moons ago the S3 Savage 4 had some problems with certain processors), or that somehow it's trying to use a display setting your monitor doesn't support, other than that it should just work, especially if the internal video is being disabled when the card is installed.
 

najaB

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Does anyone have any ideas as to how I can get this GPU to work? Maybe I'm just being optimistic, but I can't help feeling that there's something simply that I've overlooked
Do you get anything at all when the discrete card is plugged in? Any beeps from the POST? Does the monitor stay off like there is no signal at all, or does it come on but stay blank?
 

GusB

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Do you get anything at all when the discrete card is plugged in? Any beeps from the POST? Does the monitor stay off like there is no signal at all, or does it come on but stay blank?
I didn't notice any output at all, and there were no beeps. I'll have another go at installing it later today and make a note of everything that happens.
Does your BIOS allow you to set the primary display output, ie onboard HDMI or third party card?
No, sadly not. The BIOS is very basic.
Did you plug the monitor directly into the graphics card?
Yes, and I've tried both HDMI outputs on the card.

Thanks for all your help so far. I'll report back later.
 

Energy

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Look for beeps or flashing lights, not sure about dell but HP business machines will beep in certain ways to say the issue.
 

ainsworth74

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I didn't notice any output at all, and there were no beeps. I'll have another go at installing it later today and make a note of everything that happens.
Hmm if there are no beeps at all that would suggest that something is wrong with hardware. You could try googling the model of motherboard and what "no beep" means. That might tell you more about what the issue is.
 

Pinza-C55

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Does the PC power supply generate enough power to supply the graphics card and the rest of the PC ?
Edit* I just looked up your graphics card and it dates all the way back to 2011 with a power draw of 60 Watts via the slot. I'd be surprised if it can run a modern video game to any acceptable standard.
 
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GusB

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I've had a bit of a fiddle around. I thought it might help to plug my main monitor in to the on-board VGA port and connect a second monitor to the new graphics card. Still nothing. No output to either monitor, not even a brief blip to suggest that anything's happening. There are no beeps at all, which is normal when the PC is booted up without the card installed.

Hmm if there are no beeps at all that would suggest that something is wrong with hardware. You could try googling the model of motherboard and what "no beep" means. That might tell you more about what the issue is.
There is the possibility that the graphics card is a dud. Unfortunately I don't have another computer with a PCI-e slot in which to try the card in order to eliminate this possibility.

Does the PC power supply generate enough power to supply the graphics card and the rest of the PC ?
Edit* I just looked up your graphics card and it dates all the way back to 2011 with a power draw of 60 Watts via the slot. I'd be surprised if it can run a modern video game to any acceptable standard.
The original power supply is 300W, but I've swapped that out for a 500W unit. I'm aware that the card is not an up-to-date device, but it's from the same era as the computer itself, as are the games I'm trying to run.
 

Pinza-C55

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This thread has some useful points eg is your new RAM compatible with the mobo ? When I first rebuilt my PC about 2009 I bought a new mobile and it kept blue screening - it turned out I had bought cheap "generic RAM" which wasn't compatible.
The eventual solution in the thread was that his RAM wasn't seated correctly in the slots.
 

najaB

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This thread has some useful points eg is your new RAM compatible with the mobo ? When I first rebuilt my PC about 2009 I bought a new mobile and it kept blue screening - it turned out I had bought cheap "generic RAM" which wasn't compatible.
I may have misread, but I understood that the machine will boot with the 8GB of RAM using integrated graphics.
 

GusB

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This thread has some useful points eg is your new RAM compatible with the mobo ? When I first rebuilt my PC about 2009 I bought a new mobile and it kept blue screening - it turned out I had bought cheap "generic RAM" which wasn't compatible.
The eventual solution in the thread was that his RAM wasn't seated correctly in the slots.
I bought the RAM from Crucial and used their tool to check compatibility. I've had no issues with it before I tried the new GPU.

Having had no response from the manufacturer and no confidence that they're going to be able to assist anyway, I've decided to return the item. I tried Dell's live support chat, knowing full well that I wouldn't get much from them. All I got was "your graphics card is incompatible with your system". Ah well, it was worth a try!

I'm not going to faff around with it any more, so I've packaged the item up for return. I'll stick with Civilization IV for now!

Thank you all for your responses.
 

ainsworth74

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There is the possibility that the graphics card is a dud. Unfortunately I don't have another computer with a PCI-e slot in which to try the card in order to eliminate this possibility.
Out of curiosity did the cooling fan on the GPU spin up? If it didn't then the card would definitely be dead.
 

contrex

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I also have a DELL Vostro 260s with the A10 BIOS. This BIOS is bare in functionality, offering almost no ability to make any changes to the system. As far as Radeon cards go, nothing newer than an HD6450 seems to work. I don't know about NVIDIA cards.

Scroll down, it's near the bottom

 

GusB

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Scroll down, it's near the bottom

I did come across that particular thread, but I didn't make it to the very end because it kept referreing to UEFI, which my PC doesn't have, constant references to graphics cards that weren't the one I bought - and the appalling English!

If I can find an HD6450 that's cheap enough I might give it a try. It's one option that is mentioned in the user guide.
 

GusB

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I just thought I'd provide an update. After returning the GPU mentioned in my opening post, I went on to purchase an Asus GeForce GT730 card. I've just installed it and it was detected right away. It would appear that the GPU I originally bought was probably a dud.

Thanks to everyone for your input. :)
 
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