Background - As title says, I booked via Train line (with insurance) to travel from Laindon to Edinburgh last Friday (5/7/24) to leave at 8.34 and arrive at Edinburgh at 14.22. Arrived at Kings Cross with plenty of time and boarded the 10.00am Kings Cross to Aberdeen, with stops at York/Darlington/Newcastle/Berwick before I alighted at Edinburgh. No problems travelling until we reached York, when it was announced that due to a fatality on the line between Darlington and Newcastle all trains were being held at York. A number of passengers left the train as driver advised if you were travelling to Darlington the train on the opposite platform could take you there but no travel would occur passed Darlington until further notice. After roughly 45 minutes it was announced that the train I was on would be diverted to use the 'Coastal Route' in order to proceed to Edinburgh. The train had been due to call at Newcastle, Berwick before reaching Edinburgh originally, but due to the alteration we stopped at a number of places including Morpeth etc. The train finally arrived in Edinburgh @ 18.06, some 3 hours & 44mins after it had originally been scheduled to arrive.
I am aware that Delay repay will recompense me for the cost of my ticket and have already applied for this online. The problem is that I was booked on a steam train Murder/Mystery dinner that we had to board from nearby Bo'ness at 18.30 and due to the length of delay on my LNER journey I was unable to board and missed the event. This not only caused great upset and inconvenience for my elderly mum (it was to celebrate her 75th birthday) but resulted in mum sitting in Edinburgh station for 5 hours waiting and worrying (I know) for me to arrive but led to significant outlay for an alternative dinner/hotel etc Not only that but we had added inconvenience that required a cab journey because buses had stopped running to our hotel, had to find somewhere to eat as we had missed the meal we had already purchased on the steam train and we missed our check in at the hotel which meant we had to book alternate accommodation. I reasonably (I thought) had left myself 3 hours to travel 6 miles to get the onward steam train, am I being unreasonable to feel that these costs should be recoverable from LNER as they all are directly due to the length of delay, which was exasperated by stopping at a number of additional stations on the way to Edinburgh after the 'incident'
I thought I had covered any problems by buying insurance when I Purchased the train tickets but apparently I cant claim anything because the ticket cost is covered by Delay/repay and the booked event was after the end destination station (apparently I'm only covered to Edinburgh and Bo'ness is 6 miles outside the city) I ended up paying about 260 pound for meal/hotel as well as losing about the same amount for the steam train booking, all directly as a result of the original train delay - is there anyway I can claim compensation from LNER? or any advice regarding the insurance as they are adamant that despite having an event clause in the insurance I cant claim because I was only insured to Edinburgh?
Any helpful advice would be greatly appreciated
I am aware that Delay repay will recompense me for the cost of my ticket and have already applied for this online. The problem is that I was booked on a steam train Murder/Mystery dinner that we had to board from nearby Bo'ness at 18.30 and due to the length of delay on my LNER journey I was unable to board and missed the event. This not only caused great upset and inconvenience for my elderly mum (it was to celebrate her 75th birthday) but resulted in mum sitting in Edinburgh station for 5 hours waiting and worrying (I know) for me to arrive but led to significant outlay for an alternative dinner/hotel etc Not only that but we had added inconvenience that required a cab journey because buses had stopped running to our hotel, had to find somewhere to eat as we had missed the meal we had already purchased on the steam train and we missed our check in at the hotel which meant we had to book alternate accommodation. I reasonably (I thought) had left myself 3 hours to travel 6 miles to get the onward steam train, am I being unreasonable to feel that these costs should be recoverable from LNER as they all are directly due to the length of delay, which was exasperated by stopping at a number of additional stations on the way to Edinburgh after the 'incident'
I thought I had covered any problems by buying insurance when I Purchased the train tickets but apparently I cant claim anything because the ticket cost is covered by Delay/repay and the booked event was after the end destination station (apparently I'm only covered to Edinburgh and Bo'ness is 6 miles outside the city) I ended up paying about 260 pound for meal/hotel as well as losing about the same amount for the steam train booking, all directly as a result of the original train delay - is there anyway I can claim compensation from LNER? or any advice regarding the insurance as they are adamant that despite having an event clause in the insurance I cant claim because I was only insured to Edinburgh?
Any helpful advice would be greatly appreciated
Honestly I was just hoping to recover something because I'm going to have to arrange something else for mums birthday present, but I did think I didn't have a hope really
