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Apple Pay usage when device is out of juice

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LUKAnorthwest

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I am about to upgrade from my iPhone 5c to the latest iPhone 6s Plus. As a heavy user who is prone to running my device flat when im running round the capital, I am concerned about a scenario I can see happening.

If I use my device to enter the tube network, it then runs flat and is not operational to 'touch out', what would the protocol be? could i use my contactless card that is associated with the account? or do they [TfL] have a provision for this sort of thing happening?

thanks, would love to see some advice and/or theories
 
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SS4

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https://tfl.gov.uk/fares-and-payments/contactless/other-methods-of-contactless-payment/apple-pay

Make sure you have enough battery

Your iPhone or Apple Watch must be switched on to use it to travel. You should also check that you have enough battery on your iPhone or Apple Watch to complete your journey. If you don't and:

It runs out of battery in the middle of a rail journey, you will not be able to touch out at the end and could be charged a maximum fare
If an inspector asks you to touch your iPhone or Apple Watch on their reader, it will not be able to be read and you could be liable for a penalty fare

You may get away with it if you use the same card that's linked on your phone

In a practical sense consider buying one of those power bricks that can be used to charge your phone in an emergency.
 

Via Bank

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https://tfl.gov.uk/fares-and-payments/contactless/other-methods-of-contactless-payment/apple-pay



You may get away with it if you use the same card that's linked on your phone

No you won't, since the 'virtual' card using tokenised EMV (Apple Pay/Android Pay) has a different card account number (called a DAN, Device Account Number.) So to all intents and purposes, to the TfL system, they would be two separate cards.

They might be able to reconcile it with a phone call to customer services, but definitely make sure you have plenty of battery left. (The Plus models of the newer iPhones have significantly larger batteries but I still recommend carrying around a power brick.)
 

greatkingrat

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Or just use the card in the first place! I can't see what the advantage of this system is, why would I want to use a £300 phone to touch in and risk dropping it, having it snatched out my hand, running out of battery etc, when I can just use a little plastic card?
 

SS4

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No you won't, since the 'virtual' card using tokenised EMV (Apple Pay/Android Pay) has a different card account number (called a DAN, Device Account Number.) So to all intents and purposes, to the TfL system, they would be two separate cards.

They might be able to reconcile it with a phone call to customer services, but definitely make sure you have plenty of battery left. (The Plus models of the newer iPhones have significantly larger batteries but I still recommend carrying around a power brick.)

Thanks for the correction, I wasn't aware the cards were treated like that.

Or just use the card in the first place! I can't see what the advantage of this system is, why would I want to use a £300 phone to touch in and risk dropping it, having it snatched out my hand, running out of battery etc, when I can just use a little plastic card?

I concur but it's not what the OP asked so I didn't mention it
 

bluegoblin7

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I am about to upgrade from my iPhone 5c to the latest iPhone 6s Plus. As a heavy user who is prone to running my device flat when im running round the capital, I am concerned about a scenario I can see happening.

If I use my device to enter the tube network, it then runs flat and is not operational to 'touch out', what would the protocol be? could i use my contactless card that is associated with the account? or do they [TfL] have a provision for this sort of thing happening?

thanks, would love to see some advice and/or theories

Short answer: don't.

Long answer: As others have mentioned, if your battery runs flat you'll get, at minimum, a maximum journey charge for not touching out. If you get stopped by an RPI you're putting yourself at risk of a fine.

Customer services will generally reconcile the charge if you ring them, although whether they do it multiple times I don't know.

All that said, I've yet to encounter anyone with an iPhone who gets through the gates any quicker than they would with a Contactless card. Most of the time it's slower, and they have a big queue forming behind them - making it very noticeable. The Watch is somewhat quicker, but I'd still advise anyone to use a Contactless card (Or Oyster card) over their phone.
 

StateOfPlay

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Short answer: don't.

Long answer: As others have mentioned, if your battery runs flat you'll get, at minimum, a maximum journey charge for not touching out. If you get stopped by an RPI you're putting yourself at risk of a fine.

Customer services will generally reconcile the charge if you ring them, although whether they do it multiple times I don't know.

All that said, I've yet to encounter anyone with an iPhone who gets through the gates any quicker than they would with a Contactless card. Most of the time it's slower, and they have a big queue forming behind them - making it very noticeable. The Watch is somewhat quicker, but I'd still advise anyone to use a Contactless card (Or Oyster card) over their phone.

Although the one advantage of Apple Pay is the security of having to use your thumb print whereas a contactless card needs no verification.
 

Via Bank

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Or just use the card in the first place! I can't see what the advantage of this system is, why would I want to use a £300 phone to touch in and risk dropping it, having it snatched out my hand, running out of battery etc, when I can just use a little plastic card?

If your original card isn't contactless, maybe? There's also the point that an iPhone snatched at the gates can be tracked by GPS and can't be used to make purchases until they've lifted your fingerprint, while a snatched contactless card can be used without verification to quickly empty your account with £30-or-less purchases.

Using an iPhone isn't particularly convenient at the gates, but I've found using Apple Pay on the Watch to pay for the tube is incredibly convenient.
 

SS4

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Alternatively, buy a phone with a battery that can hold up to a day's heavy usage?

Surely said phone would not work with Apple Pay? Even outside of iPhones those are pretty rare
 

MikeWh

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... while a snatched contactless card can be used without verification to quickly empty your account with £30-or-less purchases.

Without the PIN it would probably cease to work contactless in not many transactions. If you reported it lost straight away it would also soon not work on the transport system either.
 

me123

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I used Apple Pay on London Transport, and it worked well. One benefit that you have visual confirmation from your phone that you have tapped in - the phone vibrates and "beeps", and you get a message confirming that you've used Apple Pay at xx:xx in "London", which does give some at least some reassurance that you've not tailgated someone through the barrier by mistake. I also felt safer using the phone than my bank card - I'm probably going to take my iPhone out of my pocket on the tube at some point anyway, whereas I'd otherwise never take my bank card out and wave it around for the world to see! Also, I'm far more likely to notice someone stealing my iPhone than my bank card purely because it's more bulky.

The risk, of course, is battery life. As has been said, it's at your own risk, and it is your responsibility to ensure that the device is charged. However, you are upgrading to an iPhone 6S and should see a noticeable improvement in battery life. Since I've upgraded from a 5 to a 6, I've never had any issues with battery life that wasn't my own fault (failing to put it on charge - D'Oh!).

If you think it's possible/likely that you will not have enough battery, I'd stick to a CPC over the iPhone. But I used my iPhone on two consecutive days with moderate usage and didn't encounter any difficulties. If your battery is draining quicker than you think, and you're on a bus, you can turn the phone onto airplane mode to conserve battery power if you need to. Apple Pay does not require your phone to have an internet connection. Of course, you'll be sacrificing your ability to use the phone's data and telephony services which is probably a concern for you, but it's better than being fined for an incomplete journey, and besides you won't get much in the way of data when you're on the tube!

A hint if you are going to use an iPhone on TfL - you can and should "prime" the phone using your fingerprint prior to getting to the ticket gate. It only saves a few seconds, but that few seconds can slow things down quite a bit in the rush hour.

Give it a shot when you get your new phone - you may find it works well for your needs, you might not. I've found Apple Pay is very easy to use on the whole - I've used it on TfL, but also regularly use it up here and it works very well. The few times I've had issues, it has been the retailer refusing to acknowledge that they accept it, and unfortunately in these scenarios you're the one who looks like an idiot!
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If your original card isn't contactless, maybe? There's also the point that an iPhone snatched at the gates can be tracked by GPS and can't be used to make purchases until they've lifted your fingerprint, while a snatched contactless card can be used without verification to quickly empty your account with £30-or-less purchases.

An iPhone can also be completely disabled using the "Find your iPhone" service, rendering it useless to a thief. I'd urge all people with iPhones to make use of this service if you haven't set it up already.
 

jon0844

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All that said, I've yet to encounter anyone with an iPhone who gets through the gates any quicker than they would with a Contactless card. Most of the time it's slower, and they have a big queue forming behind them - making it very noticeable. The Watch is somewhat quicker, but I'd still advise anyone to use a Contactless card (Or Oyster card) over their phone.

I can't help but feel the watch, on either wrist but especially the left, being a total nightmare to use to touch in and out, or make payments anywhere.

Even at airports you often need to place a bit of paper or your phone under a reader that doesn't seem big enough for a wrist.

Android Pay is indeed coming early next year (or so the plan is) so a lot more devices, and wearables, will support it so maybe soon it will be normal for people to wriggle about to touch readers.
 

Be3G

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An iPhone can also be completely disabled using the "Find your iPhone" service, rendering it useless to a thief. I'd urge all people with iPhones to make use of this service if you haven't set it up already.

There's also an option in Find My iPhone to remove all of a device's associated Apple Pay card details, which is handy if a phone is lost and can't be contacted to send a lock/wipe signal (e.g. it's on the tube so has no data signal).
 
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