Chase Bank - Debit Card - No Journey history for TFL

[Railguy1]

I have not been able to see my journey history when using my debit card from Chase for contactless journeys on the TFL website. Does anyone know how I can resolve this issue?

 

[crablab]

The PAN (card number) Chase give you in the app is different to the PAN on the contactless interface on your card.

Suggest using something like Cardpeek to read the PAN on the physical card, which you can then enter into the TfL website.

 

[Benjwri]

The PAN (card number) Chase give you in the app is different to the PAN on the contactless interface on your card.

Suggest using something like Cardpeek to read the PAN on the physical card, which you can then enter into the TfL website.

This is correct, however the easiest way to find the details for the card is by going into your Chase Bank app and selecting one of your TfL transactions. In the transaction details page at the bottom there will be a button that reads:

Adding your card to TfL?

Tap here for the details you need.

If you tap the prompt it will give you the details which you need to enter into the TfL portal.

 

[mikeg]

Interesting. I have a Chase card and avoid using it for tap on, tap off in Arriva Yorkshire for precisely this reason. Is it just TfL that Chase allows this for, or will it work with other providers?

 

[Benjwri]

Interesting. I have a Chase card and avoid using it for tap on, tap off in Arriva Yorkshire for precisely this reason. Is it just TfL that Chase allows this for, or will it work with other providers?

I believe it’s just TfL unfortunately, although obviously it’s the same number for all physical card purchases, so if you’re ever in London you can get the number in this way, or you could try contacting their customer services.

 

[crablab]

so if you’re ever in London you can get the number in this way, or you could try contacting their customer services.

Suggest using something like Cardpeek to read the PAN on the physical card

Or do this

 

[James H]

Interesting. I have a Chase card and avoid using it for tap on, tap off in Arriva Yorkshire for precisely this reason

I've been using my Chase card for tap on tap off with Go South Coast this week and the Littlepay portal for viewing your billing details works fine if you enter the normal details from the Chase app, even though I've been tapping with Apple Pay.

 

[crablab]

Presumably you either clicked 'Add to Apple Pay' or entered the PAN from the Chase app, when you added the card to Apple Pay?

And so Apple Pay will have tokenised that (which is shown in the app) PAN.

 

[SeanG]

In the chase app you need to find the actual card details, rather than the 'fake' ones. There is an option for this, tap on "returning items or collecting tickets" or words to that effect .

 

[Railguy1]

Thanks, I found the correct details in the app. It required removing the card from the TFL website and then re-adding it again with the right details - the journeys were then visible.

 

[bubieyehyeh]

I encounter a annoying issue with my chase card this evening. I was collecting a ToD ticket I had bought from southern's website where I paid with paypal (using my chase card), so would be any card collect, as I have done several times.

However tonight after swiping chase card and typing in code (as done before) at a TVM (at a GTR station) it came up with a message that I could not use that card to collect my tickets.

I tried it another machine at the same station, and got the same, I then tried a different card and it worked.

I bought a ticket from one of the machines this morning using my chase card. So they havent blocked use of chase card for purchases, just it seems for collection.

It seems only to be GTR since I collected a ToD this morning from a london overground machine this morning using the chase card.

However it makes no sense for GTR to reject using a chase card to collect a ToD paid on paypal.

 

[Haywain]

I encounter a annoying issue with my chase card this evening. I was collecting a ToD ticket I had bought from southern's website where I paid with paypal (using my chase card), so would be any card collect, as I have done several times.

However tonight after swiping chase card and typing in code (as done before) at a TVM (at a GTR station) it came up with a message that I could not use that card to collect my tickets.

I tried it another machine at the same station, and got the same, I then tried a different card and it worked.

I bought a ticket from one of the machines this morning using my chase card. So they havent blocked use of chase card for purchases, just it seems for collection.

It seems only to be GTR since I collected a ToD this morning from a london overground machine this morning using the chase card.

However it makes no sense for GTR to reject using a chase card to collect a ToD paid on paypal.

Has the Chase card got a magnetic strip on the back of it?

 

[Starmill]

Has the Chase card got a magnetic strip on the back of it?

Mine certainly appears to. Although it's not in a very good condition despite light use. Perhaps @bubieyehyeh's card is getting worn out?

 

[Haywain]

Mine certainly appears to. Although it's not in a very good condition despite light use. Perhaps @bubieyehyeh's card is getting worn out?

Not sure why I asked that, to be honest. If the mag stripe was a problem the machine wouldn't have allowed the collection reference to be keyed in.

I can't think of a reason for what happened there but I'm not sure it would be possible to block a card or range of cards from being used for 'any card' collection.

 

[Starmill]

Not sure why I asked that, to be honest. If the mag stripe was a problem the machine wouldn't have allowed the collection reference to be keyed in.

I can't think of a reason for what happened there but I'm not sure it would be possible to block a card or range of cards from being used for 'any card' collection.

Good question. I have had a message that says "invalid card" occasionally with mine which seems very odd, but that was when trying to make a payment rather than collecting. I took it out, wiped it and then tried it again and it worked. Slightly confused as to why I got invalid card rather than card read error or something similar but who knows.

 

[island]

I have had no problem collecting tickets (bought with LNER vouchers so any card collection) using my Chase card, though sometimes the ticket machine fails to read the card's chip and gives an error.

 

[bubieyehyeh]

I believe the chase card does have a mag stripe.
I was able to collect a paypal anycard ToD using it on a overground TVM this morning.