Delay repay - how does the minimum connection time impact who is responsible

[desertgecko]

The first leg of my journey to Euston was 15 minutes late. Given I had an hours connection time, I still had more than enough time to travel to Kings Cross for my connecting train and arrived with 25 minutes to spare. The connecting train however, was cancelled, delaying my journey. I have made my Delay Repay claim to the operator whose train was cancelled (TOC2). They have told me to claim from the operator of the first leg of my journey (TOC1) stating that they are at fault due to their delay. Is there a minimum connection time between Euston and Kings Cross that regardless of whether in reality I was at Kings Cross in time to catch the cancelled train makes TOC1 liable to pay my delay replay claim? It seems unfair that TOC1 would have to refund me in this scenario as they didn't make me late.

 

[miklcct]

You have to appeal, saying that you were at good time at King's Cross to catch the cancelled train.

In the past I also got a claim rejected by the machine because of the exact reason which was paid out after appealing, which involved a connection at London Bridge fouled by the first operator to 9 minutes (the legal minimum was 10 minutes) but the second train was cancelled.

 

[Watershed]

The first leg of my journey to Euston was 15 minutes late. Given I had an hours connection time, I still had more than enough time to travel to Kings Cross for my connecting train and arrived with 25 minutes to spare. The connecting train however, was cancelled, delaying my journey. I have made my Delay Repay claim to the operator whose train was cancelled (TOC2). They have told be to claim from the operator of the first leg of my journey (TOC1) stating that they are at fault due to their delay. Is there a minimum connection time between Euston and Kings Cross that regardless of whether in reality I was at Kings Cross in time to catch the cancelled train makes TOC1 liable to pay my delay replay claim? It seems unfair that TOC1 would have to refund me in this scenario as they didn't make me late.

The minimum connection time between Euston and Kings Cross is a ridiculous 35 minutes, made up of the 15 minute minimum connection time at each end plus 5 minutes for the Tube (this increases to 10 minutes if starting the transfer between 05:29-06:59 or 19:01-23:59). I've made it from platform to platform in under 10 minutes previously, but I digress.

If you arrived at Kings Cross in time for your onward connection then TOC1 isn't liable. Liability for delay compensation isn't about whether you were left with less than the MCT, but whether TOC1 caused you to miss your connection (or would have caused you to miss the connection if TOC2's train had departed on time). The MCT is essentially just there to regulate the itineraries you can claim against.

So you should respond to TOC2's rejection and ask them to pay out, as they are the ones who are liable based on what you have described.

 

[desertgecko]

Thank you for the replies. I have appealed the decision to the operator.