Delay Repay where I didn't buy the ticket?

[m_m]

Hi,

I travelled on an EMR advance recently to STP - i was significantly delayed so would like to put in a delay repay claim.

I just wondered, it was my friend who bought the ticket but can I still claim the delay repay for the ticket I travelled on to be paid to me? It will save me a load of hassle if I can due to a number of issues!

thanks!

 

[andythebrave]

Hi,

I travelled on an EMR advance recently to STP - i was significantly delayed so would like to put in a delay repay claim.

I just wondered, it was my friend who bought the ticket but can I still claim the delay repay for the ticket I travelled on to be paid to me? It will save me a load of hassle if I can due to a number of issues!

thanks!

Short and sweet, yes.

 

[hexagon789]

Hi,

I travelled on an EMR advance recently to STP - i was significantly delayed so would like to put in a delay repay claim.

I just wondered, it was my friend who bought the ticket but can I still claim the delay repay for the ticket I travelled on to be paid to me? It will save me a load of hassle if I can due to a number of issues!

thanks!

Absolutely. You were delayed, the fact that someone else bought the ticket(s) on your behalf is immaterial.

It's compensation for a delay, rather than a refund, so I the individual passenger is entitled to claim not simply the person that bought the tickets.

 

[m_m]

brilliant, thanks both!

 

[maniacmartin]

Not just "can". The claimant has to be the traveller, not the purchaser. Some TOCs are quite picky about this, e.g. if two people travel together and one person claims Delay Repay for two tickets, they will flag it up.

 

[LexyBoy]

Not just "can". The claimant has to be the traveller, not the purchaser. Some TOCs are quite picky about this, e.g. if two people travel together and one person claims Delay Repay for two tickets, they will flag it up.

That's interesting and news to me. I've made group claims on GWR multiple times and their FAQ even states:

We know that it’s not always possible, or practical, to claim individually. For example, when you’ve travelled with children. Our online form lets you submit a claim for multiple passengers in one go.

Just upload a copy of all the tickets you are claiming for and let us know how much each of them cost.

I can understand the reason for limiting claims to the traveller only, but in some cases (especially with children who could not claim themselves) it would not be possible for them to claim.

 

[trainophile]

I've just done a delay repay claim with GWR for two e-tickets, bought together for travel together. It would only let me upload a PDF for one ticket at a time. Mind you I might have been doing it wrong, as I almost never (if ever) claim on e-tickets, and bought these accidentally as the retailing website changed my request for paper tickets to e-tickets when I went back to make an amendment. I wish it wouldn't do that.

 

[blanik]

Not just "can". The claimant has to be the traveller, not the purchaser. Some TOCs are quite picky about this, e.g. if two people travel together and one person claims Delay Repay for two tickets, they will flag it up.

on Avanti west coast with auto delay repay I bought 2 tickets for 2 passengers on the same journey, received two automated delay replay claims to the same e-mail, and claimed them both on the same e-mail to 2 separate bank accounts.

 

[yorkie]

I don't see how a train company could possibly refuse a claim from the purchaser, especially if there are multiple passengers in the booking. It can be much easier if one person does it, than for each individual passenger to make their own claim.

DR forms can be complicated and it would be silly to say an older person, a child/teenager or someone unfamiliar with rail travel should do it, when the tickets were purchased by someone who knows exactly how these systems work.

 

[JBuchananGB]

I did not have a problem with Avanti back in March when tickets for two passengers in one scanned image as part of a Delay repay Claim. I was one passenger, and my wife was the other. Even longer ago, in 2019, Virgin Trains didn't bat an eyelid when I submitted a claim for Delay repay on a Fixed Family Single with two passengers, namely my wife and my granddaughter. I bought the ticket but did not travel.
So apparently it is possible for the purchaser of the ticket(s) to submit a claim for multiple passengers.

 

[Watershed]

There's nothing in the NRCoT which says that claims cannot be brought by an agent of the passenger. In any event, it seems unlikely that such limitation would be enforceable.

Therefore train companies have no grounds to refuse claims made on behalf of passengers, although clearly they would be entitled to insist on confirmation that the passenger has authorised the person making the claim to act on their behalf.