So I booked a Eurostar trip London to Brussels with my dad, returing next Monday 10th Feb. Our planned Eurostar return was due to arrive at 2027, but I got an email today stating this is now not due to arrive until 2057.
Does this alter his rights in the event of any delay? I have already booked him passenger assistance as well.
His planned itinerary was the 2131 Thameslink service to Cambridge, connecting to the final 2257 Cambridge to Thetford service of the night. (My journey to Oxford will be fine as they run very late.)
If Eurostar is at all delayed, he will very likely miss his connection. I booked this train specifically to ensure he had 35+1+15 mins connection time SPX-STP (London St Pancras International to London St Pancras).
I rang Eurostar to ask them about this, but they were utterly unhelpful and simply claimed that as they don't guarantee a train time, this isn't their problem unless the train is >60 minutes late.
Where do we stand with respect to CIV rules? Does EU regulation 2021/782 help us at all (because it isn't possible to buy a through ticket, yet CIV should mean this doesn't matter?)
In practical terms, is it best to put him on the next Kings Cross to Ely train in the event of any disruption? Should greateranglia arrange a taxi (and invoice Eurostar), or should I just get him picked up from Downham Market/Ely? Will passenger assistance assist with this, or should I escort him?
He will have a standard class ticket Brussels to St Pancras and a return portion London International (CIV) to Thetford via Cambridge ticket.
(Will this just be a standard travel insurance claim ± a Consumer Rights Act claim against Eurostar? Amex Platinum (when they were AXA) were extremely helpful last time this happened to me, but other insurers much less so...)
Thank you in advance!
Update on this: I spoke to an eminently sensible person via the Club Eurostar option on the phones, and they immediately changed our tickets to the train before... crisis averted!
Needless to say, it shouldn't take 2 phone calls to sort this out though, and automatic options to rebook could be sent over...
Does this alter his rights in the event of any delay? I have already booked him passenger assistance as well.
His planned itinerary was the 2131 Thameslink service to Cambridge, connecting to the final 2257 Cambridge to Thetford service of the night. (My journey to Oxford will be fine as they run very late.)
If Eurostar is at all delayed, he will very likely miss his connection. I booked this train specifically to ensure he had 35+1+15 mins connection time SPX-STP (London St Pancras International to London St Pancras).
I rang Eurostar to ask them about this, but they were utterly unhelpful and simply claimed that as they don't guarantee a train time, this isn't their problem unless the train is >60 minutes late.
Where do we stand with respect to CIV rules? Does EU regulation 2021/782 help us at all (because it isn't possible to buy a through ticket, yet CIV should mean this doesn't matter?)
In practical terms, is it best to put him on the next Kings Cross to Ely train in the event of any disruption? Should greateranglia arrange a taxi (and invoice Eurostar), or should I just get him picked up from Downham Market/Ely? Will passenger assistance assist with this, or should I escort him?
He will have a standard class ticket Brussels to St Pancras and a return portion London International (CIV) to Thetford via Cambridge ticket.
(Will this just be a standard travel insurance claim ± a Consumer Rights Act claim against Eurostar? Amex Platinum (when they were AXA) were extremely helpful last time this happened to me, but other insurers much less so...)
Thank you in advance!
Update on this: I spoke to an eminently sensible person via the Club Eurostar option on the phones, and they immediately changed our tickets to the train before... crisis averted!
Needless to say, it shouldn't take 2 phone calls to sort this out though, and automatic options to rebook could be sent over...
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