• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Eurostar vouchers

Status
Not open for further replies.

Merseysider

Established Member
Fares Advisor
Joined
22 Jan 2014
Messages
5,531
Location
Birmingham
Just thought I’d post a reminder here (as I nearly forgot!)

If you have Eurostar vouchers for a cancelled trip last year (or even this year), check the expiry date - most will be expiring on 30/12/21 but some will of course be valid for longer.

I found that my vouchers had an 8-digit numeric code & the E* website can only validate 9/16 digit codes - sticking a number 0 at the start worked.

Trips are available well into next year - I booked for August but it looks like they have dates available into the winter.
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

island

Veteran Member
Joined
30 Dec 2010
Messages
17,343
Location
0036
They've extended all the 30•DMR•21 vouchers to 30•JUN•22.
 

AlbertBeale

Established Member
Joined
16 Jun 2019
Messages
3,188
Location
London
That's interesting - I too had vouchers expiring on 30 December, but have heard nothing about an extension. Given that they sent me details of an extension from their original expiry (ie the expiry date when I got them for a trip I didn't make after the pandemic hit in Spring last year) well ahead of that expiry date, I assumed that if there was to be a further extension then they would again have said so in good time without being asked. So in the absence of any such notification I decided I'd have to use the vouchers - but at least I can, under current ticket conditions, subsequently change the dates again and again if I end up having to further delay using the credit. So I don't feel I'm really any worse off.

One problem, however, was that the tickets I wanted to use my credit for were London to any-Belgian-station in June. But the any-Belgian-station tickets were only bookable up to April, even though Brussels trains were bookable well past June. Why would that be? Even if Belgian timetables aren't fixed that far ahead, the any-stations ticket doesn't relate to any particular Belgian onward service (ie you don't even need to specify your destination, let alone a specific train - you just use it for whatever train you want after you get to Brussels), so I can't see the logic in not selling any-station tickets as far ahead as Brussels tickets. I've sent two messages to Eurostar about this lack of advance tickets, but so far had no response.

I thought that a way round it would be to book the any-station ticket for a time when they were available (ie in April), and then reschedule with a free ticket exchange when the later dates became bookable. But the cheapest tier of tickets available in April is much more expensive than the ones available in June, so that would have meant spending a lot of money on top of the vouchers; whereas losing the flat-rate add-on in June is likely to cost me only a bit, much less than getting higher-price tickets in the first place.
 

duncombec

Member
Joined
3 Sep 2014
Messages
936
I booked a trip for next September last night, having also remembered I only had 48 hours to use them. As with the previous poster, I received both an extension e-mail and a reminder e-mail when they were first extended to 30 Dec, but have not heard of any subsequent extension. Is there a source, or could it be only some 30-Dec-21 vouchers have been extended? (Mine actually date back from March 2020, so had already been extended twice).

The note about adding a 0 to the front if you have an 8 digit code was in one of the reminders - presumably they have issued substantially more vouchers over the last 18 months and hgave had to add a digit!

Whether I move the dates or not nearer the time we'll see, but at least there is something in the calendar - fingers crossed!
 

island

Veteran Member
Joined
30 Dec 2010
Messages
17,343
Location
0036
I booked a trip for next September last night, having also remembered I only had 48 hours to use them. As with the previous poster, I received both an extension e-mail and a reminder e-mail when they were first extended to 30 Dec, but have not heard of any subsequent extension. Is there a source, or could it be only some 30-Dec-21 vouchers have been extended?
https://www.eurostar.com/uk-en/travel-info/service-information/claiming-compensation, expand the "I have an e-voucher to use" heading.
 

duncombec

Member
Joined
3 Sep 2014
Messages
936

Merseysider

Established Member
Fares Advisor
Joined
22 Jan 2014
Messages
5,531
Location
Birmingham
It would have been nice to have been e-mailed as they did the first two occasions
Agreed; I didn’t get a notification of the extension through till June either.

Either way I probably would have used them this week - there are some proper bargains to be had in August. Amsterdam for just over £80 return, for example.
 
Status
Not open for further replies.

Top