help: put tickets through washing machine

[dvboy]

I have accidentally put 6 advances (12 coupons) through the washing machine together, they have come out stuck together in a block thankfully rather than in bits, but in prizing them apart some are more legible tha others in that some are probably fine, but some have key info like destination or booked train time missing. The TOD ref is legible on all of them.

Should I take these to a ticket office tomorrow, with the booking confirmation emails, and see if I can get them reprinted. Will I be able to have them reprinted?

The first journey is on Wednesday lunchtime

Really annoyed at myself now.

 

[1E05]

I would give it a go at a station ticket office and getting them reprinted but not always will the ticket clerks do that.

I do believe (depending on their operating system) they do have that functionality though.

 

[island]

The NRCoC have provision for replacing a damaged ticket, but you could in theory be charged an admin fee of up to £60, or £10 per ticket.

In practice you are far more likely to be thwarted by a clerk who does not know how to replace the tickets, or does not think it is permissible.

 

[Haywain]

I would give it a go at a station ticket office and getting them reprinted but not always will the ticket clerks do that.

I do believe (depending on their operating system) they do have that functionality though.

It is certainly not possible to reissue the same tickets through Tribute, and it is unlikely to be possible in other TIS. There are ways that tickets can be replaced, but most smaller stations would not be able to do it. The best advice for the OP is, in the first instance, to contact the original vendor of the tickets.

 

[dvboy]

Red Spotted Hanky over the phone advised printing the confirmation email and taking that with me and the damaged tickets given the TOD ref is visible on them all.

 

[CyrusWuff]

Red Spotted Hanky over the phone advised printing the confirmation email and taking that with me and the damaged tickets given the TOD ref is visible on them all.

Oh dear...Clearly they've never read the Conditions of Carriage. In this particular case, Condition 23:

If a ticket has been damaged or has been tampered with or altered in any way, it is not valid for travel. However, if you return it to the Train Company or travel agent which sold it to you, they will arrange for a replacement ticket to be issued unless it has reason to suspect that the ticket has, or will be, used for fraudulent or improper purposes. You may have to pay a reasonable administrative charge (not exceeding £10) for the replacement.

As the original retailer, it's up to RSH to consider arranging for replacement tickets to be issued.

Folowing their "advice" has the potential to leave you open to being charged a Penalty Fare or Anytime Single for the journey, or an outside chance of a Byelaw prosecution.

 

[dvboy]

Well, we'll see what happens.

 

[causton]

Seeing as First Great Western said they would send me a ToD code for a full first class open single for free when a TVM failed and my first class advance wouldn't print out, despite the TIS having the ability to do it (as was demonstrated by another station manager over the phone, who rang me up, confirmed the code, confirmed the print status and reprinted the coupon)... the procedures/rules and what actually happens are two separate things

 

[Haywain]

Seeing as First Great Western said they would send me a ToD code for a full first class open single for free when a TVM failed and my first class advance wouldn't print out, despite the TIS having the ability to do it (as was demonstrated by another station manager over the phone, who rang me up, confirmed the code, confirmed the print status and reprinted the coupon)... the procedures/rules and what actually happens are two separate things

Try not to complicate the issue for the OP though. What you had was a print failure, which allows the ticket to be issued from the desktop TIS, whereas the OP's tickets had already been issued.

 

[trentside]

It is certainly not possible to reissue the same tickets through Tribute, and it is unlikely to be possible in other TIS. There are ways that tickets can be replaced, but most smaller stations would not be able to do it. The best advice for the OP is, in the first instance, to contact the original vendor of the tickets.

It is also not possible to reissue the same tickets through Fujitsu STAR either.

The response from RSH isn't particularly helpful, and potentially puts the OP in a difficult position. Which TOC are the tickets for travel with? I'd consider approaching the ticket office at their nearest managed station to see whether they can provide a solution.

 

[dvboy]

They're for travel with Virgin, mostly. Virgin weren't helpful on Twitter. The first journey is tomorrow lunchtime with a ticket that is mostly readable. Will be following RSH's advice and acting appropriately if it causes me more problems - I can't afford to buy new tickets or pay a £10 admin fee on each one should they decide to charge that.
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First two journeys no problem: with the booking confirmation for support, the TM was fine with my ticket on Wednesday "provided I can read it". Didn't get a ticket check at all on the 2330 Euston-Wolverhampton train last night.