Although this relates to a bus journey, I think it possibly might apply to tube and train, so put it here. I'd be interested in knowing if it doesn't however.
My debit card got cloned so I had to get a new one. This I did.
However I forgot to add it to my phone. No problem in a shop because it was declined.
However it wasn't declined when I used it on a TfL bus until I got a message at 2am this morning.
How do I now pay the unpaid fare?
When I go to their Web Site I see the option to request authorisation of my card before I can use it again. However I can't use the card again ever and authorisation will always be declined. I need to pay using another card. How do I do this?
I'd rather not ring them up to sort it out. Is it possible to do this without ringing them up?
How long does one get to pay this fare? It's only £1.50.
Looking online I found this:
However when I log in I get no notification about my unpaid fare. Just the need to reauthorise my card before I can use it again. I'm using my mobile.
My debit card got cloned so I had to get a new one. This I did.
However I forgot to add it to my phone. No problem in a shop because it was declined.
However it wasn't declined when I used it on a TfL bus until I got a message at 2am this morning.
How do I now pay the unpaid fare?
When I go to their Web Site I see the option to request authorisation of my card before I can use it again. However I can't use the card again ever and authorisation will always be declined. I need to pay using another card. How do I do this?
I'd rather not ring them up to sort it out. Is it possible to do this without ringing them up?
How long does one get to pay this fare? It's only £1.50.
Looking online I found this:
https://tfl.gov.uk/fares-and-payments/contactless/my-card-doesn-t-work#on-this-page-3
However when I log in I get no notification about my unpaid fare. Just the need to reauthorise my card before I can use it again. I'm using my mobile.
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