Hypothetical: What would happen in these situations regarding a stuck elevator?

[175mph]

Let's say for example you allowed yourself more than enough time to get your train if you had an advance purchase ticket, but you got stuck in an elevator in the station and by the time you were rescued, you had missed your booked train, would you have the right to have your ticket endorsed as permission to travel on the next train to your destination stated on the ticket?

Also, if your booked train was the last one of the day and you getting stuck in the elevator caused you to be stranded, would there be a requirement to arrange alternative transportation, a taxi or arrange for you to stay in a hotel in such or a case, or could you claim the costs back as compensation if you had to arrange it yourself if it was after the station had become unstaffed for the night?

 

[najaB]

It's a fairly random hypothetical, but my thinking is that the TOC who manages the station would have to get you to your destination - either by arranging for your ticket to be accepted on later service or by providing alternative transportation.

 

[Western Sunset]

If one got stuck in the lift overnight, would the TOC count that as having provided some accommodation for you?

 

[Bletchleyite]

If you were stuck in a lift on a railway station, the TOC would be liable (just as if anything else the TOC did outside of published conditions caused a missed train).

If you were stuck in a lift somewhere else, e.g. in your block of flats before leaving to the station, the TOC would not be liable.

 

[Blinkbonny]

If one got stuck in the lift overnight, would the TOC count that as having provided some accommodation for you?

Travelodge equivalent surely?

(With the added advantage of no Stag Night next door!) (And you might even get free WiFi!)

 

[wellhouse]

Not hypothetical.

About 5 years ago, 6 of us, together with an East Coast Guard at the end of her shift, got stuck in the platform lift at King's Cross.

We were travelling on split tickets: East Coast special promotional tickets from Wakefield Westgate, and connecting tickets between Wakefield and Slaithwaite.

After the promised Lift Engineers failed to materialise, London Fire Brigade eventually arrived to rescue us. We had a good view of our departing train.

When we were released, the first reaction of station staff was to direct us to the nearest toilets.

We had missed the last connections for Slaithwaite from either Wakefield or Leeds, and a taxi was waiting for us on arrival at Leeds. I also received Delay Repay (or whatever the equivalent was then)

The First Class Trolley Host knew all about us, and presented us with two full bottles of wine!

Some time later, an East Coast Manager in the lift up to the First Class Lounge complained how slow it was. I told him my tale, and he asked "Platform 8?" That lift has a reputation, and I have always used the escalator since then.

 

[smsm1]

About 8 years about I was travelling from Euston on Virgin Trains and had my bike booked on. I picked up my tickets just before departure, got to the platform where they were doing ticket checks. They said I didn't have all my tickets, even so I had taken all that had dropped from the ticket machine. I went back to to the ticket machine where there was someone confused about some of the tickets, which matched mine, so they had somehow got stuck and then came out when the next person printed their tickets. I headed back across the station (of course the furthest possible platform from the ticket office) to see my train departing.

Back to the ticket office and explain the situation. As the issue was with the ticket machine, they endorsed my ticket and booked my bike on the next train, so got to my destination around half an hour later than originally planned.