I've been planning a trip from Inverness to Aberdeen for several months and looked for advance tickets back in February when I would have expected them to be on sale, however nothing was out. I waited a few weeks, still nothing, and nothing on Scotrail's website about disruption. Eventually, after a bit of digging, I found an article in the local press about the line being closed from Dyce to Aberdeen. This was in April and our journey is today (mid May).
I assumed the timetable would be confirmed soon but eventually, when it got to less than 6 weeks before travel, I bit the bullet as I was a bit concerned about the cheaper APs selling out, and assumed given Dyce is just outside Aberdeen that advance tickets bought before the timetable was confirmed would be passed to Aberdeen on the buses (as is often the case during disruption).
However, upon speaking to the guard today, I was told that I would have to purchase additional walk up tickets for the bus, despite the inconvenience and time penalty, and the fact that Scotrail confirmed the timetable so late. The Twitter team also confirmed this and tried to use Network Rail's temporary suspension of the 12-week notice period for timetables as an excuse, but given they didn't even meet the 6 week commitment this seems like a bit of a feeble response. Do I have grounds for a complaint?
I assumed the timetable would be confirmed soon but eventually, when it got to less than 6 weeks before travel, I bit the bullet as I was a bit concerned about the cheaper APs selling out, and assumed given Dyce is just outside Aberdeen that advance tickets bought before the timetable was confirmed would be passed to Aberdeen on the buses (as is often the case during disruption).
However, upon speaking to the guard today, I was told that I would have to purchase additional walk up tickets for the bus, despite the inconvenience and time penalty, and the fact that Scotrail confirmed the timetable so late. The Twitter team also confirmed this and tried to use Network Rail's temporary suspension of the 12-week notice period for timetables as an excuse, but given they didn't even meet the 6 week commitment this seems like a bit of a feeble response. Do I have grounds for a complaint?