LNER seat guarantee query

[GreOinStar]

Hello, does LNER’s seat guarantee apply when travelling on trains run by other companies? I booked my advance tickets via LNER’s website, and when logging in to do a delay repay claim it gave me a choice of claiming via delay repay or via seat guarantee. As I had to stand for part of the journey as well as my connection being cancelled and replaced with a bus, I thought I’d check if they would allow a seat guarantee claim even though I travelled on EMR (then a bus). Thank you.

 

[skyhigh]

Hello, does LNER’s seat guarantee apply when travelling on trains run by other companies?

No.

 

[Bletchleyite]

Plus if your journey was planned for EMR you need to claim from EMR. Or was it planned for LNER but switched to EMR because of a LNER delay/cancellation? If the latter claiming from LNER would make sense.

 

[GreOinStar]

No.

Thank you for the quick reply!

Plus if your journey was planned for EMR you need to claim from EMR. Or was it planned for LNER but switched to EMR because of a LNER delay/cancellation? If the latter claiming from LNER would make sense.

My journey was planned as EMR with a Northern connection. The Northern train was cancelled due to staff shortages. I just used LNER’s website because of no booking fees and I used to travel with them a bit.

 

[Bletchleyite]

My journey was planned as EMR with a Northern connection. The Northern train was cancelled due to staff shortages. I just used LNER’s website because of no booking fees and I used to travel with them a bit.

In that case you claim from Northern.

Delay Repay isn't claimed from the TOC you booked with, it's claimed from the first TOC that was delayed/cancelled sufficiently to have an impact on your overall itinerary.

 

[GreOinStar]

In that case you claim from Northern.

Delay Repay isn't claimed from the TOC you booked with, it's claimed from the first TOC that was delayed/cancelled sufficiently to have an impact on your overall itinerary.

Oh, thank you. I’m glad I came here to ask first!