London Underground- Revenue Control Officer

[southlondoner]

Extract from advert: As a Revenue Control Officer, you will be deployed across London Underground, supporting and providing reassurance to our customers and colleagues. You will provide additional highly visible support to the existing Revenue Control Team to reduce fare evasion.

You can be deployed to anywhere on the London Underground network, and will work on a shift basis.

Revenue Control Officer

Click the link provided to see the complete job description.

tfl.taleo.net

 

[Kreddy]

Hello All,

I have been scheduled to attend the interactive exercise for the position ‘Revenue Control Officer’ at an assessment centre next week.

Can someone help or explain a little about what happens that day and what kind of scenarios can I expect?

Any information would be appreciated. Thank you

 

[Abinns93]

Hello All,

I have been scheduled to attend the interactive exercise for the position ‘Revenue Control Officer’ at an assessment centre next week.

Can someone help or explain a little about what happens that day and what kind of scenarios can I expect?

Any information would be appreciated. Thank you

Yeah I have to schedule mine but no dates available when I look but would be interesting to know what we will have to deal with on the day.

 

[Kreddy]

Yeah I have to schedule mine but no dates available when I look but would be interesting to know what we will have to deal with on the day.

The slots will be open at 12:00 pm once it 2-3 days, keep checking and you will also be notified through email about the slots too! Shall we stay in touch to coordinate for some information till we get past this assessment? Will help us.

 

[Ben11]

Hello,

Please I have a Role Play Assessment For Revenue Control Officer coming up soon, is there anyone with previous experience on this that can give me some pointers?

I would greatly appreciate any help given!

Thank you!

 

[Ben11]

I did my Role Play Assessment last week, it was based on what you would typically face on the job.

My exercise was based on a customer having a wrong ticket at the gate; I was told to react to the situation.

Before then, instructions, rules and a map of London Underground was given for me to review for 15mins before the actual exercise.

This is just an update to my previous post...

 

[gabsy]

I did my Role Play Assessment last week, it was based on what you would typically face on the job.

My exercise was based on a customer having a wrong ticket at the gate; I was told to react to the situation.

Before then, instructions, rules and a map of London Underground was given for me to review for 15mins before the actual exercise.

This is just an update to my previous post...

When will you get the feedback from your assessment

 

[Kreddy]

I did my Role Play Assessment last week, it was based on what you would typically face on the job.

My exercise was based on a customer having a wrong ticket at the gate; I was told to react to the situation.

Before then, instructions, rules and a map of London Underground was given for me to review for 15mins before the actual exercise.

This is just an update to my previous post...

Hello!! Thank you for sharing here. Would you mind elaborating the situation given and how you have responded please ? I have my assessment in 10 days. I would like to prepare myself with the scenarios. Your inputs are appreciated.

 

[dalaw]

Hi, I’ve completed the role play and now have to go back for another assessment this Tuesday.
Does anyone know what the assessment after the role play will contain?
Any help at all would be very helpful - thanks!

 

[Kreddy]

Hi! All the very best for your Assessment on Tuesday and congratulations for clearing the roleplay. Would you mind sharing your experience and how it went after your assessment here ? That would help everyone here who is giving their assessments for RCO.

Thank you

 

[dalaw]

I had the same as above, wrong ticket scenario. Explained to them which ticket was needed, showed them zones on the map that sort of thing and asked if they were able to pay the excess. Ultimately let them through with advice.

If anyone on here has also got past role play and done the next assessment please can you give some info on the assessmen. Thanks.

 

[Kreddy]

Is the assessment for Revenue Control Officer role or CSA ?

 

[dalaw]

It’s for revenue control officer

 

[Kreddy]

That’s great. Congratulations. I am trying my best to grab some information as well. Once you are done with the assessment, please share your experience here or please drop in a message personally. I will share if I get any information or if I find a source that could help.